Senior Education Consultant - Google Workspace

CDW • Virtual - Illinois, IL

8d • $91,000 - $128,620

About The Position

The Senior Education Consultant delivers high-impact virtual and in-person training to support customer success. The role creates and presents engaging training focused on the Google Admin Console, and maintains and evolves admin certifications and bootcamps. It translates complex technical information into actionable guidance for technical and non-technical audiences and supports the full lifecycle of customized Google for Education engagements, from scoping and management through delivery.

The consultant delivers training and workshops to Education IT administrators across the United States on Google Workspace for Education and related products, develops advanced certification training, and presents CDW Amplified for Education services. The role also identifies customer requirements, trains customers, provides technical support for pre- and post-sales processes, resolves product questions, supports implementation, shares customer feedback with developers, recommends appropriate upgrades, and tracks custom engagements. It includes ongoing learning about the Google for Education environment, participation on the Updates & Analysis Team, and customer support when escalated or otherwise needed.

The position requires travel up to 50% or as needed to CDW locations, meetings, and client sites. The listed pay range is $91,000–$128,620 depending on experience and skill set, with an annual bonus target of 5%, subject to plan terms and conditions. Salary ranges may vary by geographic differential. CDW describes its work environment as collaborative and emphasizes learning, responsible use of AI, and equitable and respectful hiring. Benefits information is provided through the linked benefits overview; specific benefits are not listed in the posting.

Requirements

• Bachelor's degree and 5+ years managing Google for Education, with professional systems administration experience, or 9+ years of equivalent experience.
• Advanced expertise in Google Workspace for Education Admin Console administration.
• 5+ years of professional systems administration experience.
• Ability to balance and plan short-term and long-term team actions.
• Exceptional customer service orientation.
• Strong documentation skills.
• Proven track record as a Technical Account Manager, Project Manager, or in Advanced Support.
• Ability to convey technical information and recommendations clearly and concisely.
• Ability to create engaging presentations.
• Ability and willingness to travel up to 50% or as needed to CDW locations, meetings, and client sites.

Nice To Haves

• Experience working with large K–12 schools or higher education institutions.
• Experience with CDW Amplified for Education tools and services, such as Gopher for Chrome, Gopher for Users, Audit, Technical Training, and Collaborative.
• Experience working with state-level organizations, such as Departments of Education or education agencies.
• Familiarity with project management tools such as Monday or Jira.

Responsibilities

• Curate, create, and deliver high-energy in-person workshops and conference sessions, as well as virtual training, for Education IT administrators across the United States.
• Train customers on Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Education Plus, Standard, Teaching and Learning upgrades, and related technologies.
• Create deep-dive training for Google Admin Levels 1 and 2, Security Specialist, Chrome Specialist, and Data Control Specialist certifications.
• Present the value of CDW Amplified for Education audits, training, and other services.
• Discover customer requirements and build customized engagements using appropriate services and products.
• Train customers to use products effectively.
• Stay current on changes and modifications to Google Workspace for Education.
• Provide technical support for pre-sales and post-sales processes and respond to product-related questions in a timely and efficient manner.
• Support project needs from development through implementation.
• Share customer feedback with developers to help identify potential features or products.
• Analyze customer needs and recommend upgrades or additional features.
• Work with the company to establish and evaluate best practices.
• Accurately track and support custom engagements over extended periods.
• Build customer relationships with integrity and professionalism.
• Contribute to the Updates & Analysis Team.
• Learn about broader Google for Education topics, including Google Cloud Platform, migrations, and provisioning.
• Support customers as needed when escalated from the support team.
• Deliver applicable Service Delivery products.
• Travel up to 50% or as needed to CDW locations, meetings, and client sites.

Benefits

• Annual bonus target of 5%, subject to the terms and conditions of the plan.
• Benefits information is available through the linked CDW benefits overview; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior