Ed Registration Jobs

About The Position

Requirements

• High school diploma or GED.
• Three years of experience in registration, scheduling, and/or collections and billing.
• Working knowledge of registration, scheduling, insurance verification, billing, collections, and patient financial responsibility processes within a hospital setting.
• Demonstrated understanding of EMTALA, CMS, TJC, HIPAA, Medicare, Medicaid, HCHCP, and third-party payer requirements related to patient access and financial counseling.
• Ability to screen patients for financial assistance programs, calculate self-pay pricing, complete HCHCP applications, and explain financial options clearly and compassionately.
• Professional and empathetic communication skills with patients, families, visitors, and staff, in person and over the phone.
• Ability to manage competing priorities, adapt to changing workflows, complete tasks accurately and on time, and maintain detailed account documentation.
• Proficiency in electronic health record systems, scheduling and registration platforms, insurance verification tools, and work queues.

Responsibilities

• Obtain, verify, and document complete demographic, insurance, and financial information for Emergency Department patients before discharge or follow-up care.
• Perform insurance verification, benefit validation, and patient financial responsibility calculations in compliance with Medicare and third-party payer requirements.
• Screen patients for HCHCP and other financial assistance programs, complete and submit applications, and explain available options.
• Calculate and communicate self-pay pricing and collect patient financial responsibility in accordance with hospital policies.
• Schedule follow-up physician appointments and add-on services accurately and in compliance with hospital policies and procedures.
• Provide concierge-level assistance to patients, family members, and visitors, including wayfinding, registration support, and service recovery.
• Ensure compliance with EMTALA, CMS, TJC, and HIPAA regulations when validating hospital accounts and interacting with patients.
• Collaborate with nurses, physicians, ancillary departments, insurance carriers, care management, HIM, and external partners to coordinate care and financial support services.
• Maintain accurate account notes, complete work-queue follow-up, and resolve patient or staff issues under leadership guidance.
• Participate in performance improvement initiatives, required training, and continuing education while promoting teamwork, professionalism, and accountability.