Registration Clerk/ED (FT) - Reidsville, GA

Optim•Reidsville, GA

12d

About The Position

The Registration Clerk/ED performs patient registration and front-desk duties for scheduled admissions, outpatient procedures, and hospital arrivals. The role handles pre-registration, insurance verification and authorization, physician-office reservations, admission paperwork, patient communications, and payment collection when required. It also supports communication between patients, families, nursing, and other departments; directs patients and visitors; answers and routes calls; and maintains patient confidentiality. The employee must be available to work any shifts as needed, including weekends and holidays.

Requirements

Must be available to work any and all shifts as needed, including holidays and weekends.
Ability to be flexible, organized, and function well in stressful situations.

Responsibilities

Pre-register patients for scheduled admissions and outpatient procedures.
Obtain authorizations and verify insurance; notify insurance companies of hospital admissions.
Accept reservations from physician offices.
Obtain signatures on Conditions of Admissions and Authorizations for Treatment, and initiate the advance directive process. Communicate with nursing services when no advance directive is available.
Inform patients or representatives about the complaint process, patient rights, HIPAA, and visiting hours, and distribute hospital-specific literature.
Coordinate with nursing to ensure patients' valuables are taken home by a family member or secured safely.
Communicate clearly and appropriately with supervisors, nurse managers, coworkers, and physicians, and consult other departments as appropriate to support interdisciplinary patient care.
Know hospital policies and be familiar with available hospital services.
Collect and record payments when prior arrangements have been made or a co-payment is required.
Treat patients and families with respect and dignity and maintain confidentiality of patient records.
Answer telephone calls promptly and professionally; route calls, offer voicemail, page, or redirect callers as needed.
Greet, direct, and assist patients and visitors; notify registration/admitting when patients arrive; and screen solicitors courteously for relevance to organizational needs.
Direct patients and visitors to appropriate waiting areas.
Work any and all shifts as needed, including holidays and weekends.