Food Services Ambassador (FT) - Reidsville, GA

Optim•Reidsville, GA

8d•Onsite

About The Position

The Food Services Ambassador delivers meals to patients while providing excellent customer service. The role ensures patients receive meals that match their dietary requirements and helps enhance their overall experience during their hospital stay. The position involves frequent patient interaction in a hospital environment, with extended periods of standing and walking and possible lifting of trays or food carts. The schedule may include early mornings, evenings, weekends, and holidays. The employee must comply with hospital policies, OSHA regulations, infection control procedures, and HIPAA confidentiality standards, and use personal protective equipment properly.

Requirements

High school diploma or GED preferred.
Strong communication and interpersonal skills.
Ability to follow instructions and work in a fast-paced environment.
Customer service and patient care focus.
Attention to detail, especially regarding dietary accuracy.
Teamwork and collaboration.
Time management and organization.
Empathy and professionalism.
Ability to lift up to 25–30 pounds.
Ability to stand, walk, bend, and reach throughout the shift.

Nice To Haves

Previous experience in food service, hospitality, or healthcare is a plus.
Basic understanding of dietary restrictions, such as low-sodium or diabetic diets.

Responsibilities

Deliver meals and snacks to patients in a timely and courteous manner.
Verify patient identity and confirm meals match prescribed dietary restrictions.
Assist patients with menu selections in accordance with physician-ordered diets.
Communicate patient needs, concerns, or food preferences to dietary staff.
Set up meal trays and assist patients with opening containers or other basic needs.
Collect trays after meals and maintain cleanliness of patient areas.
Follow food safety and sanitation standards, including Centers for Disease Control and Prevention or hospital policy.
Provide friendly interaction to improve patient satisfaction and comfort.
Document meal delivery and patient intake as required.
Comply with hospital policies, OSHA regulations, infection control procedures, and HIPAA confidentiality standards; use personal protective equipment properly.