ED Registration Coordinator

FirstHealth of the Carolinas, Inc.•Pinehurst, NC

About The Position

The Registration Coordinator registers patients, verifies insurance benefits and demographic information, and handles pre-certifications. The role also includes collecting and posting payments and completing financial assistance applications as needed. This is an essential position, and staff are expected to report to work during inclement weather. The work is primarily in an office environment or workstation. The position may involve exposure to communicable disease, chemicals, infectious, electrical and fire hazards, and blood and body fluids requiring biohazard protection. Physical demands include stooping, crouching, and standing, walking, and sitting for extended periods. Medium physical effort is required, including lifting up to 40 pounds and frequent lifting or carrying of objects weighing up to 20 pounds. Essential sensory and mental requirements include spoken communication, reading, writing and comprehension of English, hearing, distance and near vision, and the ability to perform in frequent stressful situations.

Requirements

  • High school diploma, GED, or equivalent.
  • Understanding of medical terminology.
  • Strong verbal communication skills.
  • Ability to manage multiple tasks effectively and in an organized manner.
  • Ability to type 35 words per minute and computer literacy.
  • Commitment to excellent customer service when dealing with patients and internal and external contacts.
  • Ability to work weekends, holidays, and shift rotations as needed.
  • Ability to read, write, speak, and comprehend English.
  • Ability to perform in frequent stressful situations.

Nice To Haves

  • Bilingual skills.
  • Two years of experience in a medical-related field.

Responsibilities

  • Register patients.
  • Verify insurance benefits and complete pre-certifications.
  • Verify patient demographic information.
  • Collect and post payments.
  • Complete financial assistance applications as needed.
  • Report to work during inclement weather as an essential staff member.

Benefits

  • Competitive benefits package.
  • Membership to FirstHealth fitness centers.
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