PT REGISTRATION SPEC - ED

Covenant Health•Knoxville, TN

4d•Onsite

About The Position

The Patient Registration Specialist coordinates registration for patient encounters in the Emergency Department. The role includes quick registration, accurate collection of demographic and financial information, insurance-benefit verification, data entry, and payment collection. The registration area operates 24/7, and the position rotates through on-call and holiday schedules to meet departmental needs. The specialist works across Emergency Department areas and other clinical sites, helping maintain patient flow and registration records while interacting professionally with patients, families, visitors, clinicians, and hospital staff. The role follows applicable facility policies, procedures, safety standards, and regulatory and insurance requirements.

Requirements

At least 6 months of customer-facing or customer-service experience.
Basic computer skills.
Education and/or prior work experience sufficient to demonstrate the knowledge, skills, and abilities needed for the essential job tasks; typically equivalent to a high school diploma or GED.
Ability to meet registration quality and MSP accuracy standards of 95% monthly or quarterly.
Ability to use multiple computer and software applications and manage registration information for multiple patients concurrently.
Ability to work rotating on-call and holiday schedules in a 24/7 department.

Nice To Haves

A bachelor’s degree in a directly related field from an accredited college or university.

Responsibilities

Performs timely quick registration for Emergency Department encounters.
Coordinates front-desk patient flow and notifies the triage or charge nurse about patient situations requiring urgent clinical attention.
Completes full registration for patient encounters, collecting demographic and financial information in accordance with EMTALA guidelines.
Collects applicable copayments and deposits, generates receipts, and delivers cash transactions to the facility cashier for proper posting.
Uses the electronic signature system to complete registration forms and explains necessary information, including consent for treatment, advance directives, and Medicare forms.
Follows the facility de-escalation process and contacts appropriate resources, such as Security or the House Supervisor, when necessary.
Uses the bedside registration process efficiently and effectively.
Uses the Emergency Department Tracking board to monitor and update each patient’s registration status.
Issues Medicare notices, including Inpatient Rights and MOON notices, when appropriate based on patient status order and insurance.
Meets registration quality and MSP accuracy standards of 95% monthly or quarterly.
Works daily follow-up reports for information not initially obtained, such as PIN and Failed Bill reports.
Keeps current with regulatory and insurance requirements and incorporates changes into daily work.
Activates manual systems during computer network downtime and notifies leadership of unscheduled downtime.
Follows departmental policies and procedures, objectives, process-improvement initiatives, and safety, environmental, and infection-control standards.
Attends monthly staff meetings, participates in discussions about work performance and departmental or hospital updates, and completes required annual education assignments.
Interacts professionally with patients, physicians, visitors, and hospital staff and promotes good public relations for the department and hospital.
Works efficiently in Emergency Department areas including the front desk, EMS registration, and discharge or financial counseling.
Verifies insurance for Emergency Department encounters admitted to the Advanced Care at Home program and Utilization Management.
Rotates on-call and holiday schedules to meet departmental needs in the 24/7 environment.
Assists acute nursing floors with tasks such as bed assignments, PIN corrections, label printing, and discharge cancellations.
Assists visitors entering through the Emergency Room entrance.
Performs registrations for clinical sites and areas including Select Specialty, Encompass, Transitional Care Unit, Women’s Services, Lab, DOB Body Hold, and Direct Admissions.
Handles legal blood alcohol and toxicology registration for external law enforcement agencies.
Provides demographic and billing information to ambulance services.
Updates the HRTS TN Gov system as requested regarding facility availability and status.
Uses multiple computer and software applications, including STAR, Cerner, TransUnion, and insurance websites.
Manages multiple patients’ registration information concurrently until each registration is complete.
Works toward goals and objectives, participates in quality-improvement initiatives as requested, and performs other duties as assigned.