PT REGISTRATION SPEC - ED

Covenant Health•Knoxville, TN

About The Position

The Emergency Department Patient Registration Specialist coordinates registration for patient encounters within the Emergency Department. The role performs quick registration, collects accurate demographic and financial information, verifies insurance benefits, enters required financial information, and collects payments. The Emergency Department registration area operates 24/7. The specialist supports patient flow, communicates urgent situations to clinical staff, completes registration in accordance with EMTALA guidelines, and explains and obtains required electronic signatures for registration documents. The role also handles follow-up reports, regulatory and insurance updates, downtime procedures, and registration support across multiple departments and clinical areas. The position rotates through on-call and holiday schedules to meet departmental needs.

Requirements

At least 6 months of customer-facing or customer service experience.
Basic computer skills.
Ability to demonstrate the knowledge, skills, and abilities needed to perform the essential tasks, through formal education and/or prior work experience; typically equivalent to a high school diploma or GED.
Ability to rotate through on-call and holiday schedules to meet departmental demands.

Nice To Haves

Bachelor’s degree in a directly related field from an accredited college or university.

Responsibilities

Perform timely quick registration for Emergency Department encounters.
Coordinate front desk patient flow and notify the triage or charge nurse of situations requiring urgent clinical attention.
Complete full registration for patient encounters, accurately gathering demographic and financial information and following EMTALA guidelines.
Collect co-payments and deposits based on verification information, generate receipts, and deliver cash transactions to the facility cashier for posting.
Use the electronic signature system to complete registration forms and explain information such as consent for treatment, advance directives, and Medicare forms to patients or family members.
Follow the facility de-escalation process and contact appropriate resources, such as Security or the House Supervisor, when needed.
Use the bedside registration process efficiently and effectively.
Monitor and update each patient’s registration status using the Emergency Department Tracking board.
Issue Medicare notices, including Inpatient Rights and MOON notices, on time as appropriate based on patient status orders and insurance.
Meet registration quality and MSP accuracy targets of 95% monthly or quarterly.
Work daily reports to follow up on information that could not initially be obtained, such as PIN and Failed Bill reports.
Keep current with regulatory and insurance requirements and incorporate changes into daily work.
Activate manual systems during computer network downtime and notify leadership of unscheduled downtime.
Follow departmental policies and procedures, objectives, process-improvement initiatives, and safety, environmental, and infection-control standards.
Attend monthly staff meetings, participate in discussions about performance and departmental or hospital updates, and complete required annual education assignments.
Interact professionally with patients, physicians, visitors, and hospital staff and promote good public relations for the department and hospital.
Work efficiently in all Emergency Department areas, including the Front Desk, EMS registration, and Discharge/Financial Counselor areas.
Complete insurance verification for all encounters admitted through the Emergency Department for the Advanced Care at Home program and Utilization Management.
Rotate through the on-call and holiday schedule to meet departmental needs in a 24/7 environment.
Assist acute nursing floors with tasks such as bed assignments, PIN corrections, label printing, and discharge cancellations.
Assist visitors arriving through the Emergency Room Entrance.
Perform registrations for clinical sites and areas such as Select Specialty, Encompass, the Transitional Care Unit, Women’s Services, Lab, DOB Body Hold, and Direct Admissions.
Handle Legal Blood Alcohol/Toxicology registrations for external law enforcement agencies.
Provide demographic and billing information to ambulance services.
Update the HRTS TN Gov system as requested regarding facility availability and status.
Use multiple computer and software applications, including STAR, Cerner, TransUnion, and insurance websites.
Manage multiple patients’ registration information concurrently until each registration is complete.
Work toward goals and objectives, participate in quality-improvement initiatives as requested, and perform other duties as assigned.