PT Registration Spec - Ed

Covenant Health•Knoxville, TN

About The Position

The Emergency Department Patient Registration Specialist coordinates registration for patient encounters within the Emergency Department. The role performs quick registration, gathers accurate demographic and financial information, verifies insurance benefits, enters required financial and insurance information, and collects payments. The Emergency Department registration area operates 24/7, and the specialist works variable shifts, rotates through on-call and holiday schedules, and may work across multiple Emergency Department areas and other clinical sites. The role also supports patients, visitors, clinical teams, ambulance services, and law enforcement while following applicable regulatory, safety, and departmental requirements.

Requirements

At least 6 months of customer-facing or customer-service experience.
Basic computer skills.
Education and/or prior work experience sufficient to demonstrate the knowledge, skills, and abilities needed for the role; typically equivalent to a high school diploma or GED.
No licensure required.

Nice To Haves

A bachelor’s degree in a directly related field from an accredited college or university may be preferred.

Responsibilities

Perform timely quick registration for Emergency Department encounters.
Coordinate front-desk patient flow and notify the triage or charge nurse about patient situations requiring urgent clinical attention.
Complete full registrations and gather demographic and financial information in accordance with EMTALA guidelines.
Collect copayments and deposits based on verification information, generate receipts, and deliver cash transactions to the facility cashier for posting.
Use the electronic signature system to complete registration forms and explain necessary information, including consent for treatment, advance directives, and Medicare forms.
Follow facility de-escalation processes and contact appropriate resources, such as Security or the House Supervisor, when needed.
Use the bedside registration process effectively.
Monitor and update each patient’s registration status using the Emergency Department Tracking board.
Issue Medicare notices, including Inpatient Rights and MOON, in a timely manner as appropriate to patient status and insurance.
Meet monthly or quarterly registration quality and MSP accuracy standards of 95%.
Work daily reports to follow up on information that could not initially be obtained, including PIN and Failed Bill reports.
Keep current with regulatory and insurance requirements and incorporate changes into daily work.
Activate manual systems during computer network downtime and notify leadership of unscheduled downtime.
Follow departmental policies and procedures, objectives, process-improvement initiatives, and safety, environmental, and infection-control standards.
Attend monthly staff meetings, participate in discussions about work performance and department or hospital updates, and complete annual education assignments.
Interact professionally with patients, physicians, visitors, and hospital staff and promote good public relations.
Work efficiently in all Emergency Department areas, including the front desk, EMS registration, and discharge or financial counseling.
Complete insurance verification for Emergency Department encounters admitted to the Advanced Care at Home program and Utilization Management.
Rotate through on-call and holiday schedules to meet departmental needs in the 24/7 environment.
Assist acute nursing floors with tasks such as bed assignments, PIN corrections, label printing, and discharge cancellations.
Assist visitors arriving through the Emergency Room entrance.
Perform registrations for clinical sites and areas including Select Specialty, Encompass, the Transitional Care Unit, Women’s Services, Lab, DOB Body Hold, and Direct Admissions.
Handle Legal Blood Alcohol/Toxicology registration for external law enforcement agencies.
Provide demographic and billing information to ambulance services.
Update the HRTS TN Gov system as requested regarding facility availability and status.
Use multiple computer and software applications, including STAR, Cerner, TransUnion, and insurance websites.
Manage multiple patients’ registration information concurrently until each registration is completed.
Work toward goals and objectives, participate in quality-improvement initiatives as requested, and perform other duties as assigned.