PT Registration Spec - Ed

Covenant Health•Knoxville, TN

2d•Onsite

About The Position

The Patient Registration Specialist coordinates registration for patient encounters in the Emergency Department. The role includes quick registration, accurate collection of demographic and financial information, insurance-benefit verification, data entry, and payment collection. The Emergency Department registration area operates 24/7. This is a full-time night-shift position at Fort Sanders Regional Medical Center, scheduled for 72 hours per pay period. The specialist supports patient flow and communicates with clinical staff when a patient situation requires urgent attention. They work across Emergency Department areas and other clinical sites, interact professionally with patients, families, visitors, physicians, and hospital staff, and follow applicable regulatory, financial, safety, environmental, and infection-control requirements. The role also participates in on-call and holiday rotations to meet departmental needs.

Requirements

At least 6 months of customer-facing or customer-service experience.
Basic computer skills.
Education sufficient to demonstrate the knowledge, skills, and abilities needed for the essential tasks; this may be a combination of formal education and prior work experience, typically equivalent to a high school diploma or GED.
No licensure is required.

Nice To Haves

A bachelor's degree in a directly related field from an accredited college or university may be preferred.

Responsibilities

Perform timely quick registration for Emergency Department encounters.
Coordinate front-desk patient flow and notify the triage or charge nurse of situations requiring urgent clinical attention.
Complete full registrations accurately, collecting demographic and financial information in accordance with EMTALA guidelines.
Collect co-payments and deposits based on verification information, generate receipts, and deliver cash transactions to the facility cashier for posting.
Use the electronic signature system to complete registration forms and explain required information, including consent for treatment, advance directives, and Medicare forms.
Follow the facility de-escalation process and contact appropriate resources, such as Security or the House Supervisor, when needed.
Use the bedside registration process efficiently and effectively.
Use the Emergency Department Tracking board to monitor and update each patient's registration status.
Issue Medicare notices, including Inpatient Rights and MOON notices, as appropriate based on Patient Status Order and insurance.
Meet registration quality and MSP accuracy targets of 95% monthly or quarterly.
Review daily reports for follow-up on information not obtained initially, such as PIN and Failed Bill reports.
Keep current with regulatory and insurance requirements and incorporate changes into daily work.
Activate manual systems during computer network downtime and notify leadership of unscheduled downtime.
Follow departmental policies and procedures, objectives, process-improvement initiatives, and safety, environmental, and infection-control standards.
Attend monthly staff meetings and participate in discussions about work performance and departmental or hospital updates.
Complete required annual education assignments.
Interact professionally with patients, physicians, visitors, and other hospital staff and promote good public relations for the department and hospital.
Work efficiently in all Emergency Department areas, including the Front Desk, EMS registration, and Discharge/Financial Counselor areas.
Complete insurance verification for encounters admitted through the Emergency Department for the Advanced Care at Home program and Utilization Management.
Rotate through on-call and holiday schedules to meet departmental demands in a 24/7 environment.
Assist acute nursing floors with tasks such as bed assignments, PIN corrections, label printing, and canceling discharges.
Assist visitors entering through the Emergency Room entrance.
Perform registrations for clinical sites and areas including Select Specialty, Encompass, the Transitional Care Unit, Women’s Services, Lab, DOB Body Hold, and Direct Admissions.
Handle Legal Blood Alcohol/Toxicology registrations for external law enforcement agencies.
Provide demographic and billing information to ambulance services.
Update the HRTS TN Gov system as requested for facility availability and status.
Use multiple computer and software applications, including STAR, Cerner, TransUnion, and insurance websites.
Manage registration information for multiple patients at once until each registration is completed.
Work toward goals and objectives and participate in quality-improvement initiatives as requested.
Perform other duties as assigned.