PT Registration Spec - Ed

Covenant Health•Knoxville, TN

About The Position

The Emergency Department Patient Registration Specialist coordinates registration for patient encounters in the Emergency Department. The role includes quick registration, accurate collection of demographic and financial information, insurance-benefit verification, data entry, and payment collection. The Emergency Department registration area operates 24/7. The specialist also supports patient flow and bedside registration, communicates urgent patient situations to clinical staff, follows EMTALA guidelines and facility procedures, and works across registration areas and clinical sites. The position requires professional interaction with patients, families, visitors, physicians, and hospital staff, along with efficient use of multiple computer and insurance systems.

Requirements

At least 6 months of customer-facing or customer-service experience.
Basic computer skills.
Education and/or prior work experience sufficient to demonstrate the knowledge, skills, and abilities needed for the essential job tasks; typically equivalent to a high school diploma or GED.

Nice To Haves

A bachelor’s degree in a directly related field from an accredited college or university may be preferred.

Responsibilities

Perform timely quick registration for Emergency Department encounters.
Coordinate front-desk patient flow and notify the triage or charge nurse about patient situations requiring urgent clinical attention.
Complete full registration for patient encounters, accurately collecting demographic and financial information in accordance with EMTALA guidelines.
Collect applicable co-payments and deposits, generate receipts, and deliver cash transactions to the facility cashier for posting.
Use the electronic signature system to complete registration forms and explain information such as consent for treatment, advance directives, and Medicare forms to patients or family members.
Follow the facility de-escalation process and contact appropriate resources, such as Security or the House Supervisor, when needed.
Use the bedside registration process effectively.
Monitor and update each patient's registration status using the Emergency Department Tracking board.
Issue Medicare notices, including Inpatient Rights and MOON notices, when appropriate based on patient status and insurance.
Meet registration quality and MSP accuracy targets of 95% monthly or quarterly.
Work daily follow-up reports for information that could not initially be obtained, such as PIN and Failed Bill reports.
Keep current with regulatory and insurance requirements and incorporate changes into daily work.
Activate manual systems during computer network downtime and notify leadership of unscheduled downtime.
Follow departmental policies and procedures, objectives, process-improvement initiatives, and safety, environmental, and infection-control standards.
Attend monthly staff meetings, participate in discussions about work performance and departmental or hospital updates, and complete required annual education assignments.
Interact professionally with patients, physicians, visitors, and hospital staff and promote positive public relations for the department and hospital.
Work efficiently in Emergency Department areas including the front desk, EMS registration, and discharge or financial counseling.
Verify insurance for Emergency Department encounters admitted to the Advanced Care at Home program and Utilization Management.
Rotate through the on-call and holiday schedule to meet departmental needs in the 24/7 environment.
Assist acute nursing floors with tasks such as bed assignments, PIN corrections, label printing, and discharge cancellations.
Assist visitors arriving through the Emergency Room entrance.
Perform registrations for clinical sites and areas such as Select Specialty, Encompass, the Transitional Care Unit, Women’s Services, the Lab, DOB Body Hold, and direct admissions.
Handle legal blood alcohol and toxicology registration for external law enforcement agencies.
Provide demographic and billing information to ambulance services.
Update the HRTS TN Gov system as requested with facility availability and status.
Use multiple computer and software applications, including STAR, Cerner, TransUnion, and insurance websites.
Manage registration information for multiple patients at once until each registration is complete.
Work toward goals and objectives and participate in quality-improvement initiatives as requested.
Perform other duties as assigned.