PT REGISTRATION SPEC - ED

Covenant Health•Knoxville, TN

About The Position

The Emergency Department Patient Registration Specialist coordinates registration for patient encounters in the Emergency Department. The role performs quick registration, gathers accurate demographic and financial information, verifies insurance benefits, enters required information, and collects payments. The Emergency Department registration area operates 24/7, and the position works variable shifts and rotates on-call and holiday schedules to meet departmental needs. The specialist supports patient flow, communicates urgent situations to clinical staff, completes full registrations in accordance with EMTALA guidelines, explains registration documents, and uses electronic and bedside registration processes. The role also updates patient registration status, follows up on information not initially available, responds to network downtime, and supports registration and related tasks in other hospital areas. The position requires professional interaction with patients, families, visitors, physicians, and staff, along with adherence to facility policies, regulatory requirements, safety standards, and quality initiatives.

Requirements

At least 6 months of customer-facing or customer-service experience.
Basic computer skills.
Any combination of formal education and/or prior work experience sufficient to demonstrate the knowledge, skills, and abilities needed to perform the job; this is typically equivalent to a high school diploma or GED.
No licensure required.

Nice To Haves

A bachelor's degree in a directly related field from an accredited college or university may be preferred.

Responsibilities

Perform timely quick registration for Emergency Department encounters.
Coordinate front desk patient flow and notify the triage or charge nurse of situations requiring urgent clinical attention.
Complete full registrations, gathering demographic and financial information for all patient encounters while following EMTALA guidelines.
Collect copayments and deposits based on verification information, generate receipts, and deliver cash transactions to the facility cashier for proper posting.
Use the electronic signature system to complete registration forms and explain information such as consent for treatment, advance directives, and Medicare forms to patients or family members.
Follow the facility de-escalation process and contact appropriate resources, such as Security or the House Supervisor, when needed.
Use the bedside registration process effectively.
Use the Emergency Department Tracking board to monitor and update each patient's registration status.
Issue Medicare notices, including Inpatient Rights and MOON notices, timely and as appropriate based on patient status and insurance.
Meet registration quality and MSP accuracy targets of 95% monthly or quarterly.
Work daily follow-up reports for information that could not initially be obtained, such as PIN and Failed Bill reports.
Keep current with regulatory and insurance requirements and incorporate changes into daily work.
Activate manual systems during computer network downtime and notify leadership of unscheduled downtime.
Follow departmental policies and procedures, objectives, process-improvement initiatives, and safety, environmental, and infection-control standards.
Attend monthly staff meetings, participate in discussions about performance and departmental or hospital updates, and complete required annual education assignments.
Interact professionally with patients, physicians, visitors, and hospital staff and promote positive public relations.
Work efficiently throughout Emergency Department areas, including the front desk, EMS registration, and Discharge/Financial Counselor areas.
Complete insurance verification for Emergency Department encounters admitted to the Advanced Care at Home program and for Utilization Management.
Rotate on-call and holiday schedules to meet departmental needs in the 24/7 environment.
Assist acute nursing floors with tasks such as bed assignments, PIN corrections, printing labels, and canceling discharges.
Assist visitors entering through the Emergency Room entrance.
Perform registrations for other clinical sites and areas, including Select Specialty, Encompass, Transitional Care Unit, Women’s Services, Lab, DOB Body Hold, and Direct Admissions.
Handle Legal Blood Alcohol/Toxicology registration for external law enforcement agencies.
Provide demographic and billing information to Ambulance Services.
Update the HRTS TN Gov system as requested with facility availability and status.
Use multiple computer and software applications, including STAR, Cerner, TransUnion, and insurance websites.
Manage multiple patients' registration information concurrently until each registration is complete.
Work toward goals and objectives, participate in quality-improvement initiatives as requested, and perform other duties as assigned.