Patient Registration Spec

Covenant Health•Lenoir City, TN

About The Position

The Patient Registration Specialist collects and enters accurate financial and demographic information for patients registered at Fort Loudoun Medical Center. The role verifies insurance benefits and pre-certification requirements before scheduled appointments or admissions, follows up on urgent or unscheduled registrations, and helps ensure unscheduled patients receive accurate information about their financial liability. The specialist handles pre-registration and registration processes, explains relevant treatment, financial, and billing information to patients and family members, and coordinates inpatient and observation admissions with Nursing Services. The role uses the HBOC computer system and other information systems, maintains patient confidentiality, follows regulatory, insurance, safety, and facility requirements, and contributes to registration accuracy, productivity, and quality improvement.

Requirements

At least one year of experience in a hospital or financial setting, or at least three years of total customer-facing/customer service experience.
Sufficient formal education and/or prior work experience to demonstrate the knowledge, skills, and abilities needed for the essential tasks; this is typically equivalent to a high school diploma or GED.
No licensure required.

Nice To Haves

A high school diploma or GED is preferred.

Responsibilities

Collect co-payments and deposits based on verification information, provide receipts to payers, and deliver cash transactions to the cashier for posting.
Maintain the confidentiality of patient information.
Recommend policy and procedure updates to the Coordinator to improve efficiency and data integrity.
Make patient type changes based on information from Medical Records Staff and/or Care Coordinators, ensuring supporting documentation is present in the medical record.
Verify insurance benefits and obtain pre-certification from third-party payers.
Gather demographic, medical, and financial information for scheduling, registration, and account verification using the HBOC computer system.
Report relevant procedural changes and updates to appropriate leadership.
Interact professionally with patients, physicians, visitors, and hospital staff.
Keep current with regulatory and insurance requirements and incorporate changes into daily work.
Maintain registration accuracy of 95 to 100 percent and handle registration professionally.
Explain information to patients and family members, including consent for treatment, advance directives, medical and financial releases, deposit requirements, billing and payment policies, and advanced beneficiary notices.
Recognize situations requiring supervision and seek appropriate resources.
Meet acceptable productivity expectations.
Complete pre-registration by phone and mail, advising patients of co-pay or deductible amounts due upon admission.
Coordinate inpatient and observation patient admissions with Nursing Services.
Use information computer systems that support patient registration.
Show initiative in cross-training for registration, verification, and pre-certification duties.
Handle varying tasks and set priorities appropriately.
Use hospital equipment and supplies appropriately.
Activate manual systems during computer network downtime, print schedules in advance when necessary, and notify leadership of unscheduled downtime.
Follow policies, procedures, and safety standards.
Complete required annual education assignments.
Work toward goals and objectives and participate in quality improvement initiatives as requested.
Perform other duties as assigned.