PATIENT REGISTRATION SPEC

Covenant Health•Lenoir City, TN

4d•Onsite

About The Position

The Patient Registration Specialist accurately collects and enters required financial and demographic information for patients registered at Fort Loudoun Medical Center. The role verifies insurance benefits and pre-certification requirements before scheduled appointments or admissions, follows up on urgent or unscheduled registrations, and helps ensure patients understand their financial liability. The specialist uses the HBOC computer system and other information systems to support scheduling, registration, and account verification. The position is PRN/OCC, with variable hours per pay period on the day shift.

Requirements

At least one year of experience in a hospital or financial setting, or at least three years of total customer-facing/customer-service experience.
Education is not specified; a combination of formal education and/or prior work experience sufficient to demonstrate the knowledge, skills, and abilities needed for the role is acceptable. This is typically equivalent to a high school diploma or GED.
No licensure requirement.

Nice To Haves

Preference may be given to candidates with a high school diploma or GED.

Responsibilities

Collect co-payments and deposits based on verification information, issue receipts to payers, and deliver cash transactions to the cashier for posting to patient accounts.
Maintain the confidentiality of patient information.
Recommend policy and procedure updates to the Coordinator to support organizational values, efficiency, and data integrity.
Make patient type changes based on information from Medical Records Staff and/or Care Coordinators, ensuring supporting documentation is present in the medical record.
Verify insurance benefits and obtain pre-certification from third-party payers, applying knowledge of insurance plan requirements.
Gather demographic, medical, and financial information for scheduling, registration, and patient account verification, and record data in the HBOC computer system.
Report pertinent procedural changes and updates to appropriate leadership.
Communicate professionally with patients, physicians, visitors, and hospital staff.
Keep current with regulatory and insurance requirements and incorporate changes into daily work.
Maintain a registration accuracy rate of 95 to 100 percent and handle registrations professionally.
Explain information to patients or family members, including treatment consent, advance directives, medical and financial releases, deposit requirements, billing and payment policies, and advance beneficiary notices.
Recognize situations requiring supervision and seek appropriate resources.
Meet acceptable productivity expectations.
Complete pre-registration by phone and mail, advising patients of co-pay or deductible amounts due upon admission.
Coordinate inpatient and observation admission flow with Nursing Services.
Use information systems that provide patient registration information competently.
Show initiative in cross-training for registration, verification, and pre-certification duties.
Manage varied tasks and set priorities.
Use available resources appropriately, including hospital equipment and supplies.
Activate manual systems during computer network downtime, print schedules in advance when necessary, and notify leadership of unscheduled downtime.
Follow policies, procedures, and safety standards; complete required annual education; work toward goals and objectives; and participate in quality improvement initiatives as requested.
Perform other duties as assigned.