Patient Registration Spec

The University of Toledo • Toledo, OH

4d

About The Position

The Patient Registration Specialist performs outpatient and inpatient registration functions, verifies insurance, and collects cash for the University of Toledo Medical Center. The role provides excellent customer service and maintains a courteous, caring impression for patients and visitors. It communicates effectively to maximize patient flow and customer relations, while ensuring financial policies and requirements are met and providing caring access to the Medical Center.

The specialist completes accurate registration and admission functions to maximize reimbursement and provide timely, accurate patient information to providers and other users of patient data. This is a highly skilled, fully cross-functional position.

Requirements

• High school diploma or equivalent.
• Recent experience, within the past two years, performing as a primary duty either as a Registration Specialist or as a check-in/check-out clerk who enters patient demographic and insurance information into a system.
• Working knowledge of computers in a Windows-based environment, including Microsoft Word, Excel, and Outlook, and the ability to use a keyboard proficiently.
• Ability to work with minimum supervision and follow written, oral, or diagram-form instructions.
• Ability to develop and maintain professional, service-oriented relationships with patients, families, physicians, nurses, coworkers, supervisors, and others.
• Ability to provide excellent customer service, communicate information, respond to questions, and handle confrontation and stressful situations while maintaining customer service.
• Ability to analyze data and calculate figures and amounts using whole numbers, common fractions, and decimals; applicants may be tested.

Responsibilities

• Perform outpatient and inpatient registration and admission functions.
• Verify insurance and collect cash.
• Provide courteous, caring service to patients and visitors and respond to questions from staff, patients, and the public.
• Communicate effectively to maximize patient flow and customer relations.
• Ensure financial policies and requirements are met.
• Provide accurate registration information to maximize reimbursement and timely, accurate patient data to providers and other users.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED