Registration Clerk - FT Nights

AVEM BUSINESS SOLUTIONS LLC•Stroud, OK

8d•Onsite

About The Position

The Registration Clerk registers and pre-registers patients for services according to departmental procedures, obtaining demographic, financial, pre-certification, and authorization information. The role is often the first point of contact for general inquiries about pricing, products, and scheduling, and includes registering patients for outpatient procedures. The clerk builds and maintains client relationships through prompt, accurate service and supports customer loyalty by processing requests, communicating effectively, and coordinating with other departments to resolve inquiries. The position also supports patient account activities, including explaining financial policies, collecting applicable patient charges, answering account-related calls, researching and correcting account issues, responding to Business Office and Central Business Office requests, and helping ensure accurate and timely billing. Additional tasks include preparing registration and admission forms, assisting registration and medical records functions, providing coverage for departmental colleagues, and performing other duties as requested. The employee is expected to support Avem Health Partners’ mission, vision, and goals; provide courteous and professional service; communicate accurately; handle difficult situations discreetly; remain accountable for professional practice; participate in performance improvement, meetings, training, and educational activities; comply with organizational policies and safety requirements; and serve as a preceptor when requested. The role is full-time, night shift, at Stroud Hospital in Stroud, Oklahoma.

Requirements

High school diploma or GED.
One year of scheduling experience in a medical business office setting.
Excellent customer service skills.
Knowledge of health insurance and applicable regulations.
Ability to perform the essential duties satisfactorily, with reasonable accommodation when applicable.
Visual and auditory abilities must be intact to perform the duties.
Constant sitting; frequent standing and walking.

Responsibilities

Register and pre-register patients for services in accordance with departmental procedures.
Obtain demographic, financial, pre-certification, and authorization information.
Respond to general inquiries, including questions about pricing, products, and scheduling.
Register patients for outpatient procedures.
Explain financial policies and collect deductibles, co-insurance, and non-covered charges according to departmental procedures.
Answer incoming calls regarding patient accounts.
Research account issues and correct errors or initiate their correction.
Respond to requests from the Business Office and/or Central Business Office (CBO).
Correct errors, refer insurance issues to the Business Office and/or CBO, and help ensure accurate and timely billing.
Make outgoing telephone calls to obtain payment and/or increase cash collection.
Respond to or forward non-cash business office correspondence as needed.
Assist registration and medical records as necessary.
Prepare standard registration and admission forms and complete related transfer tasks.
Provide backup or coverage for other department employees as needed.
Perform other duties as requested.
Demonstrate courteous, accurate, and professional customer service and communication.
Participate in performance improvement activities, meetings, training, and educational opportunities.
Comply with organizational policies, the Code of Conduct, Standards of Behavior, and health and safety requirements.