Registration Clerk - FT Nights

AVEM STAFFING RESOURCES LLC•Stroud, OK

8d•Onsite

About The Position

Registers and pre-registers patients for services according to departmental procedures, obtaining demographic, financial, pre-certification, and authorization information. Serves as a first point of contact for general inquiries, including pricing, products, and scheduling, and registers patients for outpatient procedures. Builds and maintains client relationships through prompt, accurate service and supports customer loyalty by processing orders, communicating, and coordinating with other departments to resolve inquiries.

Requirements

High school diploma or GED.
One year of scheduling experience in a medical business office setting.
Excellent customer service skills.
Knowledge of health insurance and applicable regulations.
Ability to perform the essential job duties satisfactorily, with reasonable accommodation where applicable.
Visual and auditory abilities must be intact to perform job duties.
Constant sitting; frequent standing and walking.

Responsibilities

Explain financial policies to patients.
Collect deductibles, co-insurance, and non-covered charges according to departmental procedures.
Answer incoming calls regarding patient accounts.
Research account issues and correct or initiate correction of errors.
Respond to requests from the Business Office and/or Central Business Office (CBO).
Correct errors, refer insurance issues to the Business Office and/or CBO, and ensure correct and timely billing.
Make outgoing calls to receive payment and/or increase cash collection.
Respond to or forward non-cash business office correspondence as needed.
Assist registration and medical records as necessary.
Prepare standard registration/admission forms for patients or handle transfer-related tasks.
Provide backup or coverage for other department employees as needed.
Perform other duties as requested.
Support the mission, vision, and goals of Avem Health Partners and model the company’s behavioral standards.
Provide courteous, respectful, accurate, and professional service to internal and external customers, including handling difficult situations discreetly.
Hold oneself accountable for professional practice and participate in performance-improvement activities, committees, and projects supporting departmental goals.
Keep current with relevant literature and changing practices, seek educational and professional development opportunities, and meet mandatory education requirements.
Act as a preceptor when requested and attend required meetings and training sessions.
Follow the Avem Health Partners Code of Conduct, Standards of Behavior, established policies and procedures, and health and safety requirements.