REGISTRATION CLERK

CANDLER COUNTY HOSPITAL•Metter, GA

3d•Onsite

About The Position

The Registration Clerk works on the front lines of the hospital and is often the first person patients see when they arrive for treatment. The role greets patients, gathers personal and insurance information and symptoms, and communicates patient information and condition severity to medical staff. The clerk supports patient intake, registration, billing, and front-desk operations while providing respectful service and protecting patient rights and confidentiality. The position operates in a rapidly changing, stressful environment with frequent interruptions and occasional pressure from multiple tasks and inquiries. Work may involve contact with patients in varied circumstances, emergency or crisis situations, and possible exposure to infectious diseases, hazardous materials, and unpleasant patient or unit conditions. The role requires the ability to work a flexible schedule, including evenings and some weekends.

Requirements

High school diploma or equivalent required.
Professional demeanor and basic computer skills required.
Excellent organizational and customer service skills.
Above-average oral and written communication skills.
Demonstrated ability to work independently.
Ability to communicate and work effectively with physicians, residents, nurses, patients, families, staff, other healthcare professionals, and management.
Ability to maintain confidentiality of patient, patient account, and personnel data.
Ability to work as a team player and multitask.
Good interpersonal skills, initiative, integrity, flexibility, and adaptability.
Ability to pay close attention to detail.
Ability to work a flexible schedule, including evenings and some weekends.
Ability to lift 25 or more pounds using proper lifting techniques.
Ability to meet the physical demands of prolonged or considerable standing, walking, sitting, bending or twisting, kneeling or squatting, reaching, and climbing.

Nice To Haves

Six to twelve months of previous hospital experience preferred.
Knowledge of medical insurance, including Medicare, HMOs, PPOs, and commercial insurance, preferred.

Responsibilities

Handle inquiries and patient intake.
Maintain updated bed availability and facility service information.
Ensure paperwork is properly completed and entered into the system.
Maintain daily schedules.
Enter and verify patient demographic and billing information at check-in.
Process daily encounters and balance co-payments.
Collect balances due at check-in and record payments.
Direct patients to relevant areas and check them into assigned rooms.
Answer phones and obtain signed statements.
Perform insurance data entry.
Keep the registration desk clean and organized, and help maintain a clean, safe, and orderly department and organization.
Provide patients and the general public with care while observing patient rights and ethical concerns.
Maintain confidentiality of patient, team member, and employer information and comply with HIPAA regulations.
Maintain competency and participate in performance improvement activities.
Participate in a team approach throughout the organization.
Embrace and embody the hospital’s mission, vision, guiding principles, and goals.
Perform other assigned tasks and duties efficiently, effectively, and cost-consciously, in compliance with hospital policies, procedures, and regulations.
Create and maintain a positive, trustworthy community image and a respectful attitude.