Registration Clerk I

Community Health Center of Southeast Kansas Inc•Humboldt, KS

About The Position

The Registration Clerk I provides clerical support for clinical services and ensures patient demographic information is accurate and complete so patient accounts can be processed accurately. Responsibilities may vary by clinic site. As a potential first point of contact for patients, the clerk is expected to support access to care without creating barriers and to uphold Community Health Center of Southeast Kansas’s core values of dignity and stewardship. Registration clerks may be assigned to alternate locations or service lines based on business needs.

Requirements

High school diploma or equivalent.
Complete the Registration Clerk I competency checklist within six months of hire.
Complete Management of Aggressive Behavior (MOAB) De-escalation training within six months of hire.
Obtain Basic Life Support (BLS) through the American Heart Association (AHA) within 90 days of hire.
Demonstrate social and cultural sensitivity appropriate to an ethnically and economically diverse patient and employee base.
Communicate through appropriate channels and follow the proper chain of command for patient complaints.
Handle emergency situations calmly and effectively.
Be computer literate, especially with Microsoft Office products; use the Internet and the organization’s electronic health record software system proficiently.
Maintain good interpersonal relationships with coworkers and other members of the healthcare team and organization.
Provide customer service in accordance with the organization’s mission and be courteous and respectful when interacting with patients and family members.
Perform basic mathematics functions.
Successfully complete registration duties at the current level and actively pursue checklist completion to advance to Registration Clerk II.
Be able to sit for long periods, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear; occasionally lift and/or move up to 10 pounds; and meet the stated vision requirements.

Nice To Haves

Experience in a clinic, healthcare setting, or call setting is preferred.

Responsibilities

Provide timely, efficient customer service when checking patients in and out, scheduling follow-up appointments, and answering visit-related questions in person or by phone; use proper etiquette and direct questions or calls appropriately.
Oversee the waiting area, coordinate patient flow, and report issues to Practice Management.
Obtain required patient consents, updated demographic information, and other necessary documentation; follow up on document collection and accurately enter and maintain patient, insurance, and payer information.
Verify insurance coverage, identify co-pays or out-of-pocket costs, and collect information needed to help prevent claim denials.
Collect and process patient payments and ensure accurate posting and reconciliation.
Discuss financial assistance options and ensure applications are complete and processed.
Connect patients with clinic resources, including translation, benefits, or engagement services.
Follow clinic opening and closing procedures, including securing the building when appropriate.
For Behavioral Health Registration assignments, add behavioral case managers to all appointments.
Perform other duties as assigned.
Maintain patient confidentiality in accordance with organizational policies, procedures, and HIPAA requirements.
For Dental Registration assignments, apply a basic understanding of dental terms and appointment types.
Pursue completion of the registration checklist to progress to Registration Clerk II.