Registration Clerk I

Community Health Center of Southeast Kansas Inc•Iola, KS

About The Position

This position provides clerical support for clinical services and is responsible for ensuring patient demographic information is accurate and complete, as accurate data entry supports proper processing of patient accounts. Responsibilities may vary by clinic site. The role may be a patient’s first interaction with Community Health Center of Southeast Kansas, so interactions should preserve dignity and avoid creating barriers to care. Staff are expected to uphold the organization’s core values of dignity and stewardship.

Requirements

High school diploma or equivalent.
Complete the Registration Clerk I competency checklist within six months of hire.
Complete Management of Aggressive Behavior (MOAB) De-escalation training within six months of hire.
Obtain Basic Life Support (BLS) certification through the American Heart Association (AHA) within 90 days of hire.
Demonstrate social and cultural sensitivity appropriate to an ethnically and economically diverse patient and employee base.
Communicate through appropriate channels and follow the proper chain of command for patient complaints.
Handle emergency situations calmly and effectively.
Be computer literate, particularly with Microsoft Office; use the Internet and the organization’s electronic health record software proficiently.
Maintain positive interpersonal relationships with coworkers and other members of the healthcare team and organization.
Provide customer service consistent with the organization’s mission and interact courteously and respectfully with patients and family members.
Maintain patient confidentiality according to organizational policies and procedures and HIPAA requirements.
Perform basic mathematics.
Successfully perform registration duties at the current level and actively pursue completion of the checklist to advance to Registration Clerk II.

Nice To Haves

Experience in a clinic, healthcare, or call-center setting is preferred.
For Dental Registration assignments, a basic understanding of dental terms and appointment types is preferred.

Responsibilities

Check patients in and out, schedule follow-up appointments, and address visit-related questions in person or by phone with timely, efficient customer service.
Use appropriate etiquette and direct questions or calls to the appropriate people.
Oversee the waiting area, coordinate patient flow, and report issues to Practice Management.
Obtain patient consents, updated demographic information, and other required documentation.
Collect, enter, and maintain accurate patient demographic, insurance, and payer information, and follow up on document collection.
Verify insurance coverage, identify co-pays and out-of-pocket costs, and collect information needed to prevent claim denials.
Collect and process patient payments and ensure accurate posting and reconciliation.
Discuss financial assistance options and ensure applications are complete and processed.
Connect patients with clinic resources, including translation, benefits, or engagement services.
Follow clinic opening and closing procedures, including securing the building when appropriate.
For Behavioral Health Registration assignments, add behavioral case managers to all appointments.
Perform other duties as assigned.