Registration Clerk I

Community Health Center of Southeast Kansas Inc•Fort Scott, KS

About The Position

The Registration Clerk I provides clerical support for clinical services and ensures patient demographic information is accurate and complete so patient accounts can be processed accurately. Responsibilities may vary by clinic site. The role may be a patient's first interaction with Community Health Center of Southeast Kansas, so staff are expected to preserve patient dignity and avoid creating barriers to care while stewarding the Center's resources. The clerk supports patient check-in and checkout, scheduling, patient flow, registration documentation, insurance verification, payment processing, and connections to clinic resources. Registration clerks may be assigned to alternate locations or service lines based on business needs. Employees are also expected to perform other duties as assigned.

Requirements

High school diploma or equivalent.
Complete the Registration Clerk I competency checklist within 6 months of hire.
Complete Management of Aggressive Behavior (MOAB) De-escalation training within 6 months of hire.
Obtain Basic Life Support (BLS) through the American Heart Association (AHA) within 90 days of hire.
Demonstrate social and cultural sensitivity appropriate to an ethnically and economically diverse patient and employee base.
Communicate through appropriate channels and use the proper chain of command for patient complaints.
Handle emergency situations calmly and effectively.
Be computer literate, including with Microsoft Office products; use the Internet and be proficient with the organization's electronic health record software system.
Maintain good interpersonal relationships with coworkers and other members of the health care team and organization.
Provide customer service in accordance with the organization's mission; be courteous and respectful when interacting with patients and family members.
Maintain patient confidentiality in accordance with organizational policies and procedures and HIPAA requirements.
Perform basic mathematics functions.
Successfully complete registration duties at the current level and actively pursue checklist completion to advance to Registration Clerk II.

Nice To Haves

Experience in a clinic, healthcare setting, or call setting is preferred.
For Dental Registration, a basic understanding of dental terms and appointment types.

Responsibilities

Provide timely and efficient customer service when checking patients in and out, scheduling follow-up appointments, and addressing visit-related questions in person or by phone; use proper etiquette and direct questions or calls appropriately.
Oversee the waiting area, coordinate patient flow, and report issues to Practice Management.
Obtain required patient consents, updated demographic information, and other necessary documentation; follow up on document collection and accurately enter and maintain patient, insurance, and payer information.
Verify insurance coverage, identify co-pays or out-of-pocket costs, and collect information needed to help prevent claim denials.
Collect and process patient payments, ensuring accurate posting and reconciliation.
Discuss financial assistance options and ensure applications are complete and processed.
Connect patients with clinic resources, such as translation, benefits, or engagement services.
Follow clinic opening and closing procedures, including securing the building when appropriate.
For Behavioral Health Registration, add behavioral case managers to all appointments.
Perform other duties as assigned.