ED Registration Specialist (full-time/nights)

Family Health West•Fruita, CO

4d•Onsite

About The Position

Family Health West is hiring an ED Registration Specialist to register emergency department patients and support the ED nursing and hospital admissions teams. The role registers customers accurately in the electronic medical record (EMR), gathers and scans identification and insurance documents, obtains treatment consent, verifies insurance eligibility, explains and collects patient financial liabilities, and follows applicable regulations and privacy requirements. The specialist may also answer telephones, refer patients for financial counseling, obtain patient weights when delegated, turn over ED rooms, and float to hospital admissions to assist with admissions and ward-clerk duties. The position is full-time, works nights from 6 p.m. to 6 a.m., and requires reliable attendance. The wage starts at $18.55 and increases based on experience. Immunizations, including the flu vaccine, are required for employment. The position is open until filled.

Requirements

Reliable and punctual attendance.
Knowledge of medical terminology.
Ability to handle stressful situations and remain composed in front of patients and families.
Ability to document appropriately and follow HIPAA requirements.
Immunizations required for employment, including the flu vaccine.

Responsibilities

Maintain reliable and punctual attendance and be present for scheduled work.
Communicate necessary information to others as appropriate.
Register customers completely and accurately in the EMR.
Obtain proper identification and insurance cards and scan them into the EMR.
Obtain and witness consent for treatment.
Maintain knowledge needed to support registration, including insurance payers and plans, Medicare requirements, consents for care, confidentiality, bed placement, HIPAA, OSHA, and other regulations.
Verify insurance eligibility, identify copay, deductible, and coinsurance liabilities, and collect applicable amounts by credit card, check, or cash.
Securely maintain payments received and issue receipts.
Assist ED nursing staff with answering telephones as needed.
Refer patients to patient financial resources for assistance with financial counseling as needed.
Follow EMTALA guidelines.
Obtain patient weights in kilograms when delegated by nursing staff.
Perform ED room turnover as needed.
Float to hospital admissions to assist with admissions and perform ward-clerk duties as needed.
Maintain a positive attitude and provide exceptional customer service.
Handle stressful situations while maintaining composure in front of patients and families.
Document appropriately and follow HIPAA requirements.
Complete all scanning for the shift without leaving it for the next shift.
Maintain patient, resident, and employee privacy and confidentiality at all times.
Perform other job-related duties as assigned.