About The Position

Orlando Health is hiring a Financial Counselor I for Emergency Department Registration at ORMC. The role supports an exceptional patient experience by assisting patients with insurance and financial information, completing registration, collecting payments, and verifying insurance benefits and authorizations. The position is in a fast-paced Emergency Department environment and requires overnight work, with flexibility to work weekends and holidays.

Requirements

  • High school diploma or equivalent.
  • At least 2 years of financial, business office, or customer service experience.
  • Proficiency with Microsoft Office and PC/Windows.
  • Strong typing, communication, and customer service skills.
  • Flexibility to work overnights, weekends, and holidays.

Responsibilities

  • Assist patients with insurance and financial information.
  • Complete accurate patient registration and data entry.
  • Collect co-pays, deductibles, and other payments.
  • Verify insurance benefits and authorizations.
  • Provide compassionate, professional customer service.
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