Dispatcher
Ambient Enterprises • Cromwell, CT15d • $25 - $30 • Onsite
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Dispatcher
Ambient Enterprises•Cromwell, CT
•$25 - $30•Onsite
About The Position
MIH Systems Group is hiring an HVAC Dispatcher to coordinate and schedule service calls, installations, and maintenance tasks for HVAC technicians. The role involves communicating with customers to understand HVAC issues, provide updates, and address concerns, as well as maintaining detailed records in dispatching software. The Dispatcher will work alongside the team in the Cromwell, Connecticut office and support technicians from the region.
Requirements
- Previous experience in dispatching, customer service, or a related role; HVAC or similar-industry experience is ideal.
- Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members.
- Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively.
Nice To Haves
- Experience in the HVAC or a similar industry.
Responsibilities
- Coordinate and schedule HVAC technicians for service calls, installations, and maintenance tasks.
- Communicate with customers to understand HVAC issues, schedule appointments, and provide updates on service status.
- Maintain communication with HVAC technicians in the field by phone or dispatch software.
- Keep detailed records of service calls, customer interactions, job status, and technician assignments.
- Update the company’s dispatching software or system with accurate and timely information.
- Work with the inventory and procurement team to ensure technicians have necessary parts and equipment.
- Partner with sales and service departments to align on job priorities and customer needs.
- Respond to emergency service requests, technician delays, and equipment breakdowns by adjusting schedules and reassigning tasks.
- Provide excellent customer service and address customer concerns promptly and professionally.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Job Search Resources
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