Dispatcher

Foundation Building Materials•Phoenix, AZ

15d•$23 - $35

About The Position

At Foundation Building Materials (FBM), Dispatchers coordinate drivers, routes, and deliveries to support smooth daily operations. The role schedules and dispatches delivery crews safely and efficiently while supporting branch profitability, accurate delivery-order distribution, and effective communication among drivers, warehouse staff, customers, sales, and management. Dispatchers use and maintain Department of Transportation (DOT) dispatch software, verify delivery details and materials before trucks leave the warehouse, monitor delivery labor costs, and address logistical or customer-service issues. The position reports to the Branch Manager and is full-time, with a base pay range of $23.00–$35.00 per hour. FBM offers a competitive benefits package and career-path opportunities.

Requirements

Strong computer knowledge and data-entry skills.
Ability to perform basic math quickly and accurately.
Assertiveness and demonstrated ability to take charge and be proactive when necessary.
Strong written and verbal communication skills.
Ability to read a road or geographical map quickly and accurately and communicate directions to others.
Effective telephone skills, including politeness, organization, and asking appropriate questions.
Flexibility and adaptability in personal work schedules and product or delivery scheduling.
Strong organizational skills.
Positive, can-do attitude toward job assignments.
Effective interpersonal skills with customers and peers.
Ability to follow instructions with limited guidance.

Nice To Haves

Bilingual in Spanish.
Strong knowledge of building products.
Previous experience.

Responsibilities

Schedule and dispatch delivery crews safely and efficiently while maximizing branch profitability.
Accurately and efficiently communicate and distribute delivery orders to branch warehouse and delivery staff.
Use and maintain DOT dispatch software to achieve an above-target FBM compliance percentage.
Instruct drivers when logistical or customer-service issues arise.
Before each truck leaves the FBM warehouse, call to confirm the address, material, stocking conditions, and any other needed delivery information.
Manage the material accuracy and verification process for each truck before delivery.
Monitor and report labor costs for each delivery as needed or requested.
Establish, build, and maintain customer relationships.
Communicate delivery statuses effectively with customers, sales, and management, and maintain professional, courteous contact with customers before, during, and after a sale.
Communicate concerns or issues directly to the Branch Manager.
Attend required meetings related to deliveries and the company.
Support company values of safety, customer focus, teamwork, integrity, and being a Company of Choice for employees and customers.
Follow company policies and procedures and DOT and OSHA standards.
Perform other duties as assigned.