PRN Dispatcher (Evening)

Ochsner Health • Baton Rouge, LA

15d

About The Position

The Dispatcher answers internal and external calls for Security Operations, handling an average of 2,000–3,000 transactions daily. The role answers routine and emergency requests for security assistance, gathers information needed to determine the response, dispatches security officers, and notifies on-duty supervisors. The Dispatcher responds to emergency situations and hospital or clinic codes, monitors video screens, maintains security logs and related computer entries, and handles security and emergency-preparedness calls and notifications for the main campus and regional clinics.

The position requires a high school diploma or equivalent and at least one year of experience as a telephone operator, dispatcher, or in a related role. International Association for Healthcare Security and Safety (IAHSS) certification must be obtained within 90 days of hire or promotion. The employee must use computer systems for data entry and retrieval, communicate clearly and professionally, exercise good judgment, and provide strong customer service. Work is described as sedentary, with sitting most of the time and occasional walking or standing. The role is based in a healthcare setting, where there may be occupational risk of exposure to hazardous medications or hazardous waste.

Requirements

• High school diploma or equivalent.
• At least one year of experience as a telephone operator, dispatcher, or in a related role.
• Obtain International Association for Healthcare Security and Safety (IAHSS) certification within 90 days of hire or promotion.
• Computer skills and dexterity for data entry and retrieval; proficiency with Windows-style applications and keyboard use.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to varying levels of individuals.
• Good analytical skills and judgment.
• Strong interpersonal and customer service skills.
• Good command of English and the ability to speak clearly and distinctly.
• Ability to meet the physical demands of sedentary work, including occasionally moving objects weighing up to 10 pounds.

Responsibilities

• Answer calls using the standard company greeting.
• Obtain and document information from callers to determine the level of security assistance needed and dispatch officers to assist.
• Respond to codes and notifications during emergency incidents.
• Notify on-duty supervisors about calls for service and incidents.
• Monitor hospital and clinic video screens.
• Maintain security logs and associated computer entries.
• Handle security and emergency-preparedness calls and on-call matters for the main campus and regional clinics.
• Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
• Perform other related duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED