Evening Dispatcher (3pm-11pm)

JNI Hauling LLC•Florissant, MO

9d•$19 - $22

About The Position

The Evening Dispatcher answers inbound calls to the A2B, Bolin, A&A, Cardinal, Hoods, and Crash City main lines. The dispatcher gathers information to arrange tow requests, uses maps and GPS resources to identify pickup and destination locations, and collects details needed by drivers. They communicate with customers and the dispatcher on duty about availability and estimated arrival times, then accurately enter calls, charges, addresses, and notes in Towbook. The role also directs callers to impound and equipment services when appropriate. This is a rotating floater schedule. The successful candidate must be willing to work evening, weekend, and overnight shifts as business needs require. The stated schedule includes 3 p.m.–11 p.m. hours, required weekends, overnight work on Saturday and Sunday, and availability to train on days. The position has no supervisory duties and involves frequent contact with other departments and infrequent contact with the public. Employees are expected to maintain a calm, professional demeanor while gathering information and providing assistance.

Requirements

High school diploma, GED, or equivalent.
Fluency in spoken and written English.
Knowledge of the greater St. Louis area.
Ability to use map and GPS technology.
Basic automotive understanding.
Knowledge of towing basics and the services offered.
Ability to maintain a calm, professional demeanor while gathering information and providing assistance.
Ability to communicate clearly and understandably by phone and in person.
Ability to work required evening, weekend, and overnight shifts as business needs require, and to train on days.
Ability to perform extended periods of keyboard or computer work and view information on monitors.
Ability to occasionally lift, push, pull, or carry loads weighing approximately 25–30 pounds.

Nice To Haves

Prior experience in an office environment.
Ability to speak and/or read additional languages.

Responsibilities

Answer inbound calls to the A2B, Bolin, A&A, Cardinal, Hoods, and Crash City main lines.
Direct callers to impound and equipment services when needed.
Collect the information required to set up a customer's tow request.
Use map resources to determine pickup locations and tow destinations.
Collect information needed by the driver based on the circumstances of each call.
Communicate with customers and the dispatcher on duty to determine availability and estimated arrival times.
Create calls swiftly and accurately in Towbook.
Enter appropriate call details, charges, and addresses.
Record pertinent information in call notes.
Use available resources to solve problems and provide customer service.