Dispatcher & Communications Coordinator

Winterthur Museum, Garden & Library•Winterthur, DE

2d•$17 - $17

About The Position

The Communications Coordinator & Dispatcher serves as the primary communications and operational control point for Winterthur Museum’s Public Safety Department. Assigned to the Central Command Center, this role monitors security systems, coordinates officer activity, receives and prioritizes calls for service, manages property control, and ensures accurate documentation in accordance with departmental Standard Operating Procedures (SOPs). The position supports the safety of Winterthur’s museum collections, research facilities, employees, visitors, and historic grounds. It requires professionalism, attention to detail, confidentiality, and adherence to departmental policies. When leadership is absent, the dispatcher maintains operational continuity within defined authority limits; the role does not confer supervisory or disciplinary authority.

Responsibilities

Receive, prioritize, and manage emergency and non-emergency calls for service.
Dispatch Public Safety Officers based on incident priority, availability, and departmental protocols.
Maintain continuous radio communications and conduct required officer safety and status checks.
Use approved telephone greetings and professional communications standards; prioritize emergency calls and emergency phones over routine communications.
Monitor and operate CCTV and video management systems, access control and alarm systems, Art Sentry object protection systems, and Tridium facilities monitoring systems.
Monitor, assess, and respond to fire alarms and system troubles, intrusion and duress alarms, and facilities alerts involving HVAC, boilers, chillers, and water.
Initiate notifications and response actions under established call-out and escalation protocols.
Create and manage THERMS events for calls for service, officer-initiated activity, walk-ins, and third-party reports; document information objectively, clearly, and in real time.
Assign report numbers when required, route reports appropriately, and review Incident Reports during the shift for accuracy, completeness, and SOP compliance.
Maintain required visitor, property and equipment issuance, money bag inventory, 134 Forms and insurance documentation, and Heat Generating Equipment logs.
Maintain strict accountability for property issued through Dispatch; inspect parcels for individuals exiting designated facilities and verify authorization to remove Winterthur assets.
Issue and log keys, radios, temporary badges, remotes, and assigned equipment; process Personal Property Passes and maintain associated records.
Initiate law enforcement notification and supervisory contact when theft or loss is suspected.
Manage door access and system status changes as directed; create, modify, disable, and document ID badges per approved procedures when assigned.
Safeguard system login credentials, prohibit password or access sharing, and immediately report suspected credential compromise.
Maintain operational continuity of Public Safety services during leadership absences, exercising judgment within defined authority limits.
Maintain restricted access to the Central Command Center; protect confidential, personal, and security-sensitive information; prohibit unauthorized use of security equipment, property, or systems.
Comply with Command Center food, beverage, and loitering restrictions and follow written and verbal pass-on instructions as official orders.