911 Dispatcher / Communications Officer

City of Osage Beach • Osage Beach, MO

19h

About The Position

The 911 Dispatcher assists the public by providing information and coordinating emergency response services. The position operates multi-system communications equipment, manages enhanced 911 calls, maintains records and databases, monitors network interfaces, assesses situations quickly to initiate appropriate emergency actions, documents unit activity, oversees the prisoner holding area, provides public information, and monitors building security.

The dispatcher operates under the direct supervision of the Dispatch Supervisor. Applicants must participate in written testing at the Osage Beach Police Department, complete a typing test, and attend an interview when scheduled.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must type a minimum of 40 words per minute.
• Must complete state computer training programs and departmental training.
• Knowledge of computers and computer operating systems.
• Knowledge of principal streets and buildings in Osage Beach and the surrounding area.
• Ability to remain calm, focused, and professional in high-pressure or emotionally charged situations.
• Ability to establish and maintain effective working relationships with coworkers, supervisors, other agencies, and the general public.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Ability to maintain confidentiality of sensitive information.
• Ability to comprehend and follow verbal and written instructions with minimal supervision.
• Applicants must complete written testing at the Osage Beach Police Department, a typing test, and an interview when scheduled.

Nice To Haves

• One year of experience in telecommunications for Police Department or Public Safety activities is preferred.
• A combination of education, training, and/or experience that qualifies the applicant may be accepted as determined by the Dispatch Supervisor and approved by the Administrative Lieutenant.

Responsibilities

• Operate the radio base station console to transmit and receive messages to and from public safety agencies in accordance with FCC regulations and department policies and procedures.
• Answer and manage multiple emergency and non-emergency phone lines, respond to inquiries, resolve complaints, and dispatch appropriate responses.
• Use inter-agency computer systems to obtain and relay information from criminal justice and law enforcement databases.
• Monitor alarm, security, and warning systems.
• Prepare and maintain required logs, records, and reports accurately.
• Perform other duties and participate in training as assigned by the Dispatch Supervisor.
• Provide information to the public and coordinate emergency response services.
• Rapidly assess situations to initiate appropriate emergency actions.
• Document all unit activity, oversee the prisoner holding area, and monitor building security.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED