Communications Officer/Dispatcher

Fort Valley State University•Fort Valley, GA

3d•Onsite

About The Position

The Communications Officer is the first point of contact for emergency and non-emergency calls to Fort Valley State University. The officer determines the nature of calls and dispatches appropriate personnel and/or equipment. The position reports to the Communications Supervisor and police chain of command. The officer handles calls and radio communications, monitors alarm and video surveillance systems, maintains dispatch records and logs, and supports campus police operations. Work is performed primarily indoors in a temperature-controlled environment. The officer wears a designated uniform while on duty and works varying day and/or night shifts, including weekends and holidays.

Requirements

High school education or GED.
One to three months of related experience and/or training.
Experience using computers, including keyboarding and data entry.
Ability to keyboard/type 30–40 words per minute.
Obtain Peace Officer Standards and Training (POST) certification as a Communications Officer within six months of employment.
Excellent verbal and written communication skills.
Excellent decision-making skills and ability to think and act quickly.
Wear a designated uniform while on duty.
Work weekends, holidays, and day/night shifts.

Nice To Haves

Associate degree.
Two years of related work experience.
Law enforcement experience.
Experience working on a college campus.

Responsibilities

Receive and respond to incoming telephone calls and radio messages.
Provide direction and guidance to callers.
Continuously monitor electronic alarm systems and the fire alarm system.
Operate a multi-channel base radio.
Maintain records of telephone calls, radio messages, and alarms.
Maintain a daily log of activities reported to Campus Police Dispatch.
Dispatch Campus Police personnel to calls for service.
Monitor, record, and download CCTV video footage using the University's video surveillance system.
Use the University's computer-based access control system to assist officers with opening and securing doors.
Use Georgia Crime Information and National Crime Information Center databases to assist police officers in their official duties.
Maintain, sort, and file reports using established categories and retrieve information from files.
Maintain a clean and efficient office.
Assist with security details and special events in and around the University.
Work varying shifts, including day and/or night shifts.
Maintain POST certification as a Communications Officer.
Perform other duties as assigned.