Dispatcher & Communications Coordinator

Winterthur Museum, Garden & Library•Winterthur, DE

22h

About The Position

The Communications Coordinator & Dispatcher serves as the primary communications and operational control point for Winterthur Museum, Garden & Library’s Public Safety Department. Based in the Central Command Center, the role monitors security systems, coordinates officer activity, receives and prioritizes calls for service, manages property control, and ensures accurate documentation under departmental Standard Operating Procedures (SOPs). The position supports the safety of Winterthur’s museum collections, research facilities, employees, visitors, and historic grounds, and requires professionalism, attention to detail, confidentiality, and adherence to policy. The Dispatcher handles emergency and routine communications, dispatches Public Safety Officers, monitors security and facilities systems, and initiates notifications and response actions under established protocols. The role also manages records, issued property, access credentials, and operational continuity when leadership is absent, within defined authority limits. It does not confer supervisory or disciplinary authority. The position requires protecting confidential and security-sensitive information and following all Command Center rules and pass-on instructions.

Responsibilities

Receive, prioritize, and manage emergency and non-emergency calls for service.
Dispatch Public Safety Officers according to incident priority, availability, and departmental protocols.
Maintain continuous radio communications and conduct required officer safety and status checks.
Use approved telephone greetings and professional communications standards; ensure emergency calls and emergency phones take priority over routine communications.
Monitor and operate CCTV and video management, access control, alarm, Art Sentry object protection, and Tridium facilities monitoring systems.
Monitor and respond to fire alarms and system troubles, intrusion and duress alarms, and facilities alerts involving HVAC, boilers, chillers, or water.
Initiate notifications and response actions according to established call-out and escalation protocols.
Create and manage THERMS events for calls for service, officer-initiated activity, walk-ins, and third-party reports; document information objectively, clearly, and in real time.
Assign report numbers when required, route records appropriately, and review Incident Reports during the shift for accuracy, completeness, and SOP compliance.
Maintain visitor, property and equipment issuance, money bag inventory, 134 Forms and insurance documentation, and Heat Generating Equipment logs.
Maintain accountability for property issued through Dispatch and inspect parcels for individuals exiting designated facilities.
Verify authorization for removal of Winterthur assets; issue and log keys, radios, temporary badges, remotes, and assigned equipment.
Process Personal Property Passes and maintain related records.
Notify law enforcement and supervisors when theft or loss is suspected.
Manage door access and system status changes as directed; create, modify, disable, and document ID badges when assigned.
Safeguard system login credentials, prohibit password sharing, and immediately report suspected credential compromise.
When leadership is absent, maintain operational continuity of Public Safety services and exercise judgment within defined authority limits.
Maintain restricted access to the Central Command Center and protect confidential, personal, and security-sensitive information.
Prohibit unauthorized use of security equipment, property, or systems; comply with Command Center food, beverage, and loitering restrictions; and follow written and verbal pass-on instructions as official orders.