SDS RX Dispatcher

DHL (Supply Chain) • Pittsburgh, PA

3d

About The Position

SDS Rx, powered by DHL, is hiring a Dispatcher to coordinate time-sensitive medication and healthcare product deliveries. The role supports pharmacy operations through driver and route coordination, shipment tracking, documentation processing, and customer service. The Dispatcher serves as a communication link among drivers, pharmacy personnel, customers, and management, ensuring deliveries are accurate and meet service requirements.

The position is scheduled Monday through Friday, 11 a.m. to 6 p.m., at $21.00 per hour. It includes dispatching drivers, managing routes and schedules, organizing delivery bags, maintaining accurate information in company systems, processing controlled-substance documentation, and supporting urgent deliveries. The role also involves administrative and hands-on operational tasks, use of company technology and dispatch systems, and after-hours operational support as needed until routes have been released and serviced.

Requirements

• High-energy, dependable, and comfortable in a fast-paced environment.
• Strong computer skills and ability to learn routing and scanning systems.
• Excellent organization, multitasking, and attention to detail.
• Strong communication and problem-solving skills.
• Comfortable performing administrative and hands-on physical tasks.
• Valid driver’s license and reliable transportation.

Nice To Haves

• Dispatch, logistics, courier, warehouse, or delivery experience.
• Basic spreadsheet knowledge.
• Experience with e-courier or a similar system.

Responsibilities

• Dispatch and coordinate drivers and delivery routes, including daily route assignments and early morning route releases.
• Manage driver schedules, communicate route changes, and ensure drivers are prepared and meet appearance requirements.
• Monitor route execution, track package movement and delivery performance, and address delays or operational issues.
• Adjust routes based on volume and operational needs.
• Manage urgent STAT medication deliveries and ensure time-sensitive orders are assigned and completed promptly.
• Sort, scan, and organize delivery bags accurately and efficiently.
• Review controlled-substance manifests and verify required documentation before route release.
• Scan and maintain controlled-medication documentation in accordance with company policies and regulatory requirements.
• Maintain accurate routing and delivery information in company systems and process system updates and other documentation.
• Support pharmacy operations with administrative tasks and document management.
• Communicate route status and service concerns to drivers, pharmacy staff, customers, and management.
• Use company technology, mobile applications, printers, and dispatch systems to support operations.
• Identify operational challenges and implement solutions that support efficient workflows and customer satisfaction.
• Assist with emergency deliveries or routes and provide after-hours operational support as needed until routes have been released and serviced.
• Maintain basic office and operational supplies.
• Maintain a professional, organized, customer-focused work environment and support teamwork, accountability, compliance, and continuous improvement.

Benefits

• Affordable medical, dental, and vision coverage available beginning on the associate’s 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement program.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed