SDS RX Dispatcher

DHL Supply Chain • Pittsburgh, PA

2d

About The Position

SDS Rx, a specialized healthcare logistics provider powered by DHL, is hiring a Dispatcher to coordinate time-sensitive medication deliveries. The position supports pharmacy operations through route management, driver coordination, shipment tracking, documentation processing, and customer service. The Dispatcher serves as a communication link between drivers, pharmacy personnel, customers, and management, helping ensure deliveries are completed accurately and within required service levels.

The role is scheduled Monday through Friday, 11 a.m. to 6 p.m., at $21.00 per hour. It involves dispatching drivers and routes, monitoring delivery progress, handling urgent STAT medication deliveries, processing controlled-substance documentation, and supporting daily administrative and operational needs. The Dispatcher may also provide after-hours operational support as needed until routes have been released and serviced.

Requirements

• High-energy, dependable, and comfortable working in a fast-paced environment.
• Strong computer skills and ability to learn routing and scanning systems.
• Excellent organization, multitasking, and attention to detail.
• Strong communication and problem-solving skills.
• Comfortable performing both administrative and hands-on physical tasks.
• Valid driver’s license and reliable transportation.

Nice To Haves

• Dispatch, logistics, courier, warehouse, or delivery experience preferred.
• Basic spreadsheet knowledge.
• Experience with an e-courier or similar system is a plus.

Responsibilities

• Dispatch and coordinate drivers, route assignments, and delivery routes.
• Manage driver schedules and communicate route changes.
• Coordinate daily dispatch activities, including early-morning route releases and assignments.
• Ensure drivers arrive on time, are prepared for their routes, and comply with customer and vendor appearance requirements.
• Monitor route execution and address delivery delays or operational issues proactively.
• Manage urgent STAT medication deliveries and ensure time-sensitive orders are assigned and completed promptly.
• Sort, scan, and organize delivery bags accurately and efficiently.
• Adjust routes based on volume and operational needs.
• Review and process controlled-substance manifests and verify required documentation before route release.
• Scan and maintain controlled-medication documentation in accordance with company policies and regulatory requirements.
• Maintain accurate routing and delivery information in company systems and update operational records.
• Support pharmacy operations through administrative tasks, document management, and system updates.
• Communicate route status and service concerns to drivers, pharmacy staff, customers, and management.
• Track package movement and delivery performance to help meet service commitments.
• Use company technology, mobile applications, printers, and dispatch systems to support daily operations.
• Identify operational challenges and implement solutions that support efficient workflow and customer satisfaction.
• Assist with emergency deliveries or routes when needed.
• Provide after-hours operational support as needed until all routes have been released and serviced.
• Maintain basic office and operational supplies and a professional, organized, customer-focused work environment.
• Support teamwork, accountability, compliance, and continuous improvement.

Benefits

• Affordable medical, dental, and vision coverage available beginning on the 30th day.
• PTO program for all associates, including paid holidays and vacation.
• 401(k) with generous company match.
• Tuition reimbursement program.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed