SDS RX Sr Dispatcher

DHL (Supply Chain) • Springfield, NJ

3d

About The Position

The Sr. Dispatcher coordinates time-sensitive medication deliveries and ensures drivers are dispatched efficiently to meet customer and pharmacy requirements. The role supports daily pharmacy operations through route management, driver coordination, shipment tracking, documentation processing, and customer service. The Dispatcher serves as a key communication link between drivers, pharmacy personnel, customers, and management, ensuring deliveries are completed accurately and within required service levels.

This position operates in a fast-paced healthcare logistics environment and requires strong organization, proactive problem-solving, and customer service. The stated schedule is Friday and Saturday, 4 p.m.–12 a.m.; Sunday, 9 a.m.–11 p.m.; and Monday, 8 a.m.–4 p.m. Pay is $20.00 per hour.

Requirements

• Strong problem-solving skills and ability to think creatively in a fast-paced environment.
• Proactive mindset and ability to anticipate challenges and implement solutions quickly.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and urgent requests simultaneously.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• Experience working with e-courier systems and Microsoft software, including Excel and Outlook.
• Strong sense of urgency when handling time-sensitive deliveries.
• Reliable attendance and punctuality.
• Ability to work independently and collaborate effectively with drivers, pharmacy staff, and customers.
• Professional appearance and commitment to maintaining operational standards.

Nice To Haves

• Experience coordinating schedules, routes, or logistics operations.
• Comfort working in a healthcare or pharmacy-related environment.

Responsibilities

• Coordinate daily driver dispatch activities, including route releases and assignments.
• Ensure drivers arrive on time, are prepared for routes, and comply with customer and vendor appearance requirements.
• Monitor route execution and address delivery delays or operational issues proactively.
• Manage urgent STAT medication deliveries and ensure time-sensitive orders are assigned and completed promptly.
• Review and process controlled substance manifests and verify required documentation before route release.
• Scan and maintain controlled medication documentation records in accordance with company policies and regulatory requirements.
• Support pharmacy operations through administrative tasks, document management, and system updates.
• Communicate route status and service concerns with drivers, pharmacy staff, customers, and management.
• Track package movement and delivery performance to ensure service commitments are met.
• Use company technology, printers, and dispatch systems to support daily operations.
• Identify operational challenges and implement solutions that maintain efficient workflow and customer satisfaction.
• Provide after-hours operational support as needed until routes have been released and serviced.
• Maintain a professional, organized, and customer-focused work environment.
• Support teamwork, accountability, compliance, and continuous improvement.
• Dispatch drivers for scheduled and STAT medication deliveries and coordinate route releases.
• Ensure drivers are properly prepared and compliant with vendor requirements.
• Monitor time-sensitive deliveries and provide proactive solutions to operational challenges.

Benefits

• Affordable medical, dental, and vision coverage beginning on the associate’s 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed