Valet Dispatcher

Metropolis Technologies•Big Sky, MT

15d

About The Position

As a Valet Dispatcher, coordinate the parking and retrieval of guest vehicles by Valet Attendants and secure and track guest vehicle keys. The role includes dispatching attendants, monitoring guest wait times against the property’s service standard, processing valet fees when applicable, answering calls, providing information about rates and local directions, and responding courteously to customer questions and issues. The dispatcher also reports accidents, policy violations, safety hazards, and unusual occurrences; helps maintain a clear ramp and clean garage-office surroundings; and assists supervisors and managers with assigned duties. Employees are expected to be punctual and maintain a neat appearance in complete uniform during scheduled shifts. The position requires less than a high school education, or one month of related experience or training, or an equivalent combination. Prior valet driving experience is preferred. A valid state-issued driver’s license with a current address and acceptable driving record is required only if driving a company vehicle or on company business is expected. Work may require availability for second or third shifts and/or weekends, depending on the location’s hiring needs. The role requires basic reading, writing, communication, customer service, and arithmetic skills, the ability to handle transactions when applicable, and the ability to follow standard instructions and adapt to workplace changes. Employees regularly change between sitting and standing and use a phone or two-way radio.

Requirements

Less than high school education, or one month of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one situations with customers and company employees.
Ability to respond effectively and positively to customer problems or complaints.
Ability to perform basic arithmetic, including operations with two-digit numbers and American currency.
Ability to use a clock (standard or military time) and, when applicable, a credit card machine; calculator use is optional.
Ability to maintain a pleasant, mannerly demeanor when speaking on the telephone and with the public.
Ability to follow detailed but standard written or oral instructions, adapt to workplace changes, and handle delays or unexpected events.
Ability to change frequently between sitting and standing and to use a phone or two-way radio.
Availability for second shift, third shift, and/or weekends may be required depending on location hiring needs.
A valid state-issued driver’s license with a current address and acceptable driving record is required only if expected to drive a company vehicle or on company business.

Nice To Haves

Prior valet driving experience.

Responsibilities

Dispatch Valet Attendants to park and retrieve guest vehicles in a timely manner.
Monitor guest vehicle wait times to ensure they meet the property’s service standard.
Secure and keep track of guest vehicle keys.
Accept and process valet fees, if applicable.
Answer the telephone using proper etiquette.
Inform customers of valet rates and provide directions using knowledge of local streets, landmarks, and freeways when needed.
Respond promptly and courteously to customer questions and issues.
Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to supervisors or managers.
Assist the Ramp Supervisor in keeping the ramp clear by sending runners to the front door.
Help maintain the cleanliness of the area around the garage office.
Be on time for scheduled workdays and maintain a neat appearance in complete uniform during shifts.
Assist supervisors and managers with additional assigned duties.