Valet Dispatcher

SP Plus•Big Sky, MT

13d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Valet Dispatcher coordinates the parking and retrieval of guest vehicles by Valet Attendants and secures and tracks vehicle keys. The role also involves helping maintain service standards, processing valet fees where applicable, assisting customers, and supporting supervisors and managers with operational duties. The position is located in Big Sky, Montana. Employees must maintain a neat, clean appearance and wear a complete uniform during scheduled shifts. Specific shift availability may depend on location needs; second- or third-shift and weekend availability may be required if applicable.

Requirements

Less than a high school education, or one month of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence.
Ability to present information effectively in one-on-one situations to customers and other employees.
Ability to respond effectively and positively to customer problems or complaints.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American money.
Ability to use standard or military time and, if applicable, a calculator or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
Ability to use common-sense understanding to carry out detailed but standard written or oral instructions and adapt to changes, delays, or unexpected events.
Ability to frequently change between sitting and standing and use a phone or two-way radio.
If expected to drive a company vehicle or on company business, a valid state-issued driver’s license with a current address and an acceptable driving record is required.

Nice To Haves

Prior valet driving experience is preferred.

Responsibilities

Ensure Valet Attendants are dispatched promptly to park and retrieve guest vehicles.
Monitor guest wait times to ensure they meet the property’s service standard.
Secure and keep track of guest vehicle keys.
Accept and process valet fees, if applicable.
Answer telephone calls using proper telephone etiquette.
Inform customers of valet rates and provide directions using knowledge of local streets, landmarks, and freeways.
Respond promptly and courteously to customer questions and issues.
Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to Supervisors, the Facility Manager, and/or Senior Manager.
Assist the Ramp Supervisor in keeping the ramp area clear by sending runners to the front door.
Help maintain cleanliness around the garage office.
Arrive on time for every scheduled workday.
Maintain a neat, clean appearance and wear a complete uniform before and during scheduled shifts.
Assist Supervisors and Managers with additional assigned duties.