Emergency Services Dispatcher
About The Position
Receives and assigns ambulance dispatch requests from within Beth Israel Deaconess Medical Center Boston to the appropriate ambulance service, ensuring efficient responses, safe transport to the correct destination, and appropriate documentation. Coordinates with relevant teams and maintains accurate records of hospital ambulance traffic. Uses a telephone console, Motorola handsets for C-MED communications, a Motorola CDM series two-way radio system, computer and GPS systems. Maximizes use of the medical center's ambulance services and vehicles provided by contracted services. Familiarity with Massachusetts OEMS statewide ALS/BLS and ALS interfacility transfer treatment protocols is relevant to the position. The dispatcher answers and routes calls professionally, prioritizes ambulance requests, assigns appropriate services, and tracks call information in the computer and daily log/Autocad system. The role coordinates transport timing and communicates patient departure times to departments. It also reports issues to a supervisor or manager, may assist with coverage for sick calls when the supervisor or manager is absent, and requires attendance at mandatory in-services.
Requirements
- High school diploma or GED.
- 0–1 years of related work experience.
- Previous hospital telecommunications experience.
- Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
- Ability to follow general instructions and procedures, with work monitored by a supervisor or manager.
- Working knowledge of standard concepts, practices, procedures, and policies, and ability to apply them in varied situations.
- Ability to collaborate in small teams and provide a high level of customer service.
Nice To Haves
- Emergency Medical Services experience.
- Geographical knowledge of the surrounding area.
- Experience with GPS locator software.
- Knowledge of Emergency Medical Dispatch and Ambulance Communications.
Responsibilities
- Answer calls using the Beth Israel Deaconess Medical Center greeting and professional radio etiquette, and direct calls appropriately.
- Prioritize requests from requesting departments and dispatch available Advanced Life Support and Basic Life Support units.
- Enter and track call information in the computer system and promptly record each call on the daily log/Autocad system.
- Use GPS software to locate and dispatch the closest and most appropriate ambulance.
- Receive ambulance requests, prioritize calls from services and floors, and assign them to the appropriate ambulance service.
- Clarify instructions and coordinate services with requesters.
- Ensure on-duty Beth Israel Deaconess ambulances and subcontracted vehicles have appropriate assignments.
- Schedule patient transport in a timely manner.
- Notify departments of patient departure times.
- Report issues and problems to the supervisor or manager as needed.
- Assist in obtaining sick-call coverage when the supervisor or manager is absent.
- Attend required in-services and remain courteous and professional.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
