Dispatcher / HVAC

Unique Services•Bradenton, FL

10d•Onsite

About The Position

Unique Services, part of American Residential Services (ARS), is seeking an organized Dispatcher to coordinate scheduling and support residential HVAC service technicians. The role manages service dispatch, technician routing, and customer scheduling throughout the day to help ensure efficient operations and timely appointments. This is a fast-paced, in-office position; remote work is not available. The position pays $21 per hour and is full-time, year-round. Shifts rotate weekly among 8 a.m.–5 p.m., 9 a.m.–6 p.m., and 10 a.m.–7 p.m., with rotating weekends. Flexible availability is required.

Requirements

Prior experience in dispatch, scheduling, or call center environments.
Proficiency in Microsoft Office and multi-line phone systems.
Familiarity with local geography to support technician routing and service scheduling.
Must report daily to the office; remote work is not available.
Flexible availability to work assigned shifts and weekend rotations as needed.
Must pass a background check and drug screening.

Nice To Haves

Experience coordinating field service teams, preferably in HVAC or home services.

Responsibilities

Dispatch HVAC service technicians efficiently to meet customer appointment times.
Manage incoming service requests and schedule heating and air conditioning service calls.
Coordinate technician routing and job assignments to maximize efficiency.
Monitor call flow through the HVAC service platform and dispatch system.
Communicate with technicians and customers to provide updates on service appointments.
Support field teams by adjusting schedules and resolving routing issues.
Maintain accurate service scheduling and help ensure technicians remain productive throughout the day.