HVAC Service Dispatcher

HTS Engineering Ltd. • Houston, TX

9d

About The Position

HTS Engineering Ltd. is hiring an HVAC Service Dispatcher to coordinate daily service operations for a team of HVAC technicians. The dispatcher assigns technicians according to location, skill set, availability, and customer needs; monitors work progress; and adjusts schedules as priorities change. The role also involves communicating with customers and field technicians, handling service requests, prioritizing emergencies, and maintaining accurate records in the service management system. The dispatcher works closely with the Service Manager and field team to support technician productivity and minimize scheduling gaps.

Requirements

• At least 2 years of experience in dispatching, scheduling, or a customer-facing service coordination role.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Clear, professional written and verbal communication skills.
• Comfort navigating computer systems, scheduling platforms, and service software.
• Ability to think on your feet, solve problems, and remain composed in a fast-paced environment.
• Strong attention to detail and follow-through.
• Dependable, professional, and willing to work collaboratively with the entire team.

Nice To Haves

• Experience in the HVAC, plumbing, electrical, restoration, or related home-services industry.
• Previous experience coordinating schedules for 8–15 field technicians.
• Familiarity with FieldEdge or comparable field service management software.

Responsibilities

• Coordinate and manage daily service schedules for a team of HVAC technicians.
• Dispatch technicians based on location, skill set, availability, and customer needs.
• Monitor job progress and adjust schedules as priorities change throughout the day.
• Communicate appointment confirmations, updates, and delays to customers and field technicians.
• Handle incoming service requests and assist customers with scheduling questions.
• Identify and prioritize emergency calls to ensure timely service.
• Maintain accurate customer records, equipment information, and work orders in the service management system.
• Work with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed