HVAC Service Dispatcher

HTS • Houston, TX

8d

About The Position

The HVAC Service Dispatcher coordinates and manages daily service schedules for HVAC technicians. The role assigns technicians based on location, skill set, availability, and customer needs, monitors job progress, and adjusts schedules as priorities change. It also involves communicating appointment confirmations, updates, and delays to customers and field technicians; handling incoming service requests and scheduling questions; prioritizing emergency calls; and maintaining accurate customer, equipment, and work-order records in the service management system. The dispatcher works closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps.

Requirements

• At least 2 years of experience in dispatching, scheduling, or a customer-facing service coordination role.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Clear, professional written and verbal communication skills.
• Comfort navigating computer systems, scheduling platforms, and service software.
• Ability to think on your feet, solve problems, and remain composed in a fast-paced environment.
• Strong attention to detail and follow-through.
• Dependable, professional, and willing to work collaboratively with the entire team.

Nice To Haves

• HVAC, plumbing, electrical, restoration, or related home-services industry experience preferred.
• Previous experience coordinating schedules for 8–15 field technicians is a plus.
• Familiarity with FieldEdge or comparable field service management software is strongly preferred.

Responsibilities

• Coordinate and manage daily service schedules for a team of HVAC technicians.
• Dispatch technicians based on location, skill set, availability, and customer needs.
• Monitor job progress and adjust schedules throughout the day as priorities change.
• Communicate appointment confirmations, updates, and delays to customers and field technicians.
• Handle incoming service requests and assist customers with scheduling questions.
• Identify and prioritize emergency calls to ensure timely service.
• Maintain accurate customer records, equipment information, and work orders in the service management system.
• Work closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed