HVAC Maintenance Dispatcher
Grande Aire Services Inc•Bonita Springs, FL
•$20 - $30•Onsite
About The Position
Grande Aire Services is seeking a highly organized and customer-focused Dispatcher to serve as the primary liaison between customers and field technicians. The role coordinates daily service operations and provides exceptional customer service in a fast-paced environment. The position is office-based and follows a regular Monday through Friday schedule from 7:30 AM to 5:00 PM, with participation in a rotating Saturday schedule and occasional overtime based on business needs.
Requirements
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
- Proficiency with Microsoft Office and general computer applications.
- High attention to detail and accuracy.
- Ability to participate in a rotating Saturday schedule.
- Occasional overtime may be required based on business needs.
Nice To Haves
- Previous dispatching, scheduling, or customer service experience preferred.
- HVAC, plumbing, or home services experience is a plus.
- Experience using ServiceTitan or similar dispatching software preferred.
Responsibilities
- Answer and manage incoming customer phone calls, emails, and online service requests professionally and courteously.
- Schedule, dispatch, and coordinate field technicians for service calls, maintenance, and repairs.
- Prioritize emergency and high-priority service requests to ensure timely response.
- Communicate job details, schedule updates, and route changes to technicians and management in real time.
- Monitor technician schedules, job progress, and completion times throughout the day.
- Maintain accurate customer records, appointments, and job information in ServiceTitan.
- Provide customers with appointment confirmations, arrival updates, and post-service follow-up as needed.
- Coordinate parts orders and ensure technicians have the necessary equipment and materials for assigned work.
- Resolve scheduling conflicts and customer concerns professionally and urgently.
- Assist with work orders, invoices, and other administrative documentation.
- Collaborate with team members to improve scheduling efficiency and deliver an outstanding customer experience.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
