Dispatcher Jobs in Milwaukee, NC

About The Position

Requirements

• ServiceTitan knowledge is required.
• Physical presence in the service area is required; remote work is not available.
• A background check and drug test are required for hire.

Nice To Haves

• Four years of supervision experience preferred.
• Two years of customer service experience preferred.

Responsibilities

• Manage the dispatch board to keep field personnel on the move and generate revenue.
• Dispatch service calls to ensure maximum scheduling efficiency and customer satisfaction.
• Manage technicians to help ensure they arrive at their designated appointments.
• Answer the phone appropriately.
• Monitor incoming email and other electronic lead sources for new leads and contact them as quickly as possible.
• Match technicians’ skill sets to client needs when assigning appointments.
• Schedule technicians’ time for replenishing truck stock using the defined system, planning around dispatch schedules to avoid unnecessary stocking trips.
• Schedule and notify technicians of assignments.
• Enter necessary data into the computer database.
• Provide status updates and communicate with all parties involved in service work.
• Perform other duties as assigned.

Benefits

• 401(k) matching up to 4%.
• Company-paid dental insurance for the employee and family.
• Company-paid health insurance for the employee and family.
• Company-paid vision insurance for the employee and family.
• Additional benefit options.
• Participation in a no-accrual PTO program.
• Laptop.
• Cell phone.
• Monthly breakfast.
• Team events.
• Ongoing training.