Dispatcher (days)

UNITED PETROLEUM TRANSPORTS INC•Park City, KS

8d•Onsite

About The Position

The Dispatcher is responsible for dispatching loads to customers and coordinating safe, timely delivery. The role involves planning driver trips around load and customer expectations and safety guidelines, assigning and prioritizing loads, tracking shipments, and communicating with drivers, customer service, and support staff. The Dispatcher also monitors store inventories and completes required paperwork while complying with corporate, health, and safety policies.

Requirements

High school education or equivalent.
One year of experience dispatching or in customer service.
Excellent verbal and written communication skills.
Knowledge of DOT regulations and federal and state standards.
Ability to prioritize and manage multiple projects.
Self-starter with detail-oriented work habits.
Ability to maintain confidentiality.
Professional demeanor.
Good interpersonal skills and ability to work well with a wide range of individuals.
Dependability demonstrated through good attendance and adherence to timelines and schedules.
Basic computer skills, including Word and Excel.
Knowledge of basic company employment policies and procedures.
Ability to sit for long periods, walk, use finger dexterity, feel, perform repetitive motions, talk, hear, and engage in visual activity.
Occasional lifting of up to 20 pounds.

Responsibilities

Promote safety in all actions.
Control and complete paperwork as required.
Safely plan driver trips around load and customer expectations and safety guidelines.
Communicate company and customer requirements to drivers.
Relay issues to customer service for communication to the customer.
Assist drivers with route planning and load building.
Prioritize loads for timely delivery.
Track and trace loads in transit and deliveries.
Assign loads to drivers fairly and equitably.
Help drivers plan safe, timely fuel transit and maintain legal hours-of-service and ELD logs.
Communicate with drivers during check-ins throughout pickup, transit, and delivery.
Monitor store inventories.
Maintain a friendly, professional demeanor with drivers, customer service, and support staff.
Communicate with the CSC Manager, Assistant CSC Manager, and Customer Service Representatives as required.
Comply with corporate policies and procedures and health and safety policies.
Carry out other duties assigned by the CSC Manager.