Security Dispatcher PT Days

Trane Technologies•Detroit, MI

15h

About The Position

DMC Sinai-Grace Hospital is hiring a part-time daytime Security Dispatcher for the DMC Police Authority. The dispatcher maintains operational control of communications, operates sophisticated technology equipment, monitors life safety systems, and processes and dispatches emergency and non-emergency calls while providing optimal customer service. The role requires knowledge of the hospital and exterior campus, familiarity with security orders and relevant regulatory requirements, and the ability to coordinate with Police Authority officers and external emergency response teams. FEMA Emergency Management credentials 300, 400, and 700 are listed as part of the position description.

Requirements

High school graduate or GED, or an equivalent combination of education and experience.
Effective written and oral communication skills, including proper grammar and spelling for report writing.
Effective interpersonal skills and the ability to deal professionally with personnel at all levels and members of the public.
Ability to handle common and crisis situations calmly and efficiently.
Sound independent judgment and critical-thinking skills.
Strong active-listening skills.
Ability to frequently prepare written reports and provide quality customer service.
Must meet all physical requirements of the job; this could require an annual physical.
Must be able to perform duties while wearing personal protective equipment, such as masks, gowns, and security-related equipment, as required.
Emergency Management credentials FEMA 300, 400, and 700.

Responsibilities

Monitor and respond to life safety systems, including fire panel alarms, CCTV systems, infant abduction systems, and access control.
Maintain knowledge of the individual hospital and exterior campus.
Receive emergency and non-emergency calls and record significant information.
Prioritize calls according to urgency and importance.
Use radio, phone, or computer to dispatch Police Authority officers to situations.
Coordinate with police, fire departments, and other emergency response teams to ensure an appropriate response to emergencies.
Understand police and fire response 911 notifications.
Report unusual activity to security staff for further investigation or action.
Track inquiries, reports, and requests through manual or electronic logs.
Provide exceptional customer service to staff, patients, visitors, and physicians.
Maintain in-depth knowledge of security orders, written and oral, and working knowledge of regulatory requirements needed for the position.
Perform other duties as assigned.