Security Dispatcher PT Afternoons

Trane Technologies•Detroit, MI

16h

About The Position

DMC Harper University Hospital is a specialty referral hospital recognized for clinical expertise, innovative research, and specialized Centers of Excellence. The Security Dispatcher maintains operational control of communications for DMC Police Authority. The role operates sophisticated technology, monitors life safety systems, and processes and dispatches emergency and non-emergency calls while providing optimal customer service.

Requirements

High school graduate or GED, or an equivalent combination of education and experience.
Effective written and oral communication skills, including proper grammar and spelling for report writing.
Effective interpersonal skills and ability to deal professionally with all levels of personnel and the public.
Ability to handle common and crisis situations calmly and efficiently.
Sound independent judgment and critical-thinking skills.
Strong active-listening skills.
Ability to frequently prepare written reports and provide quality customer service.
Must meet all physical requirements of the job; this could require an annual physical.
Ability to perform duties while wearing personal protective equipment, such as masks, gowns, and security-related equipment, as required.

Responsibilities

Monitor and respond to life safety systems, including fire panel alarms, CCTV systems, infant abduction systems, and access control.
Maintain knowledge of the individual hospital and exterior campus.
Receive emergency and non-emergency calls and record significant information.
Prioritize calls according to urgency and importance.
Use radio, phone, or computer to dispatch Police Authority Officers to situations.
Coordinate with police, fire departments, and other emergency response teams to ensure appropriate responses to emergencies.
Understand police and fire response 911 notifications.
Report unusual activity to security staff for further investigation or action.
Track inquiries, reports, and requests through manual or electronic logs.
Provide exceptional customer service to staff, patients, visitors, and physicians.
Maintain in-depth knowledge of security orders, written and oral, and working knowledge of regulatory requirements relevant to assigned duties.
Maintain FEMA 300, 400, and 700 Emergency Management credentials.
Perform other duties as assigned.