Security Dispatcher Midnight PT

Trane Technologies•Detroit, MI

17h

About The Position

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine, with surgical services, child-focused imaging, a Level 1 Pediatric Trauma Center and burn center, and specialists in pediatric critical care, rehabilitation, and neonatal and perinatal medicine. The Security Dispatcher maintains operational control of communications for the DMC Police Authority. The role operates sophisticated technology, monitors life safety systems, and processes and dispatches emergency and non-emergency calls while providing optimal customer service.

Requirements

High school graduate or GED, or equivalent combination of education and experience.
Effective written and oral communication skills, including proper grammar and spelling for report writing.
Effective interpersonal skills and ability to deal professionally with personnel at all levels and with the public.
Ability to handle common and crisis situations calmly and efficiently.
Sound independent judgment and critical-thinking skills.
Strong active listening skills.
Ability to frequently prepare written reports and provide quality customer service.
Must meet all physical requirements of the job; this may require an annual physical.
Ability to perform duties while wearing personal protective equipment, including masks, gowns, and security-related equipment, as required.
Emergency Management credentials FEMA 300, 400, and 700.

Responsibilities

Monitor and respond to life safety systems, including fire panel alarms, CCTV systems, infant abduction systems, and access control.
Maintain knowledge of individual hospitals and the exterior campus.
Receive emergency and non-emergency calls and record significant information.
Prioritize calls according to urgency and importance.
Use radio, phone, or computer to dispatch Police Authority Officers to situations.
Coordinate with police, fire departments, and other emergency response teams to ensure appropriate responses to emergencies.
Understand police and fire response 911 notifications.
Report unusual activity to security staff for investigation or action.
Track inquiries, reports, and requests using manual or electronic logs.
Provide exceptional customer service to staff, patients, visitors, and physicians.
Maintain in-depth knowledge of security orders, written and oral, and working knowledge of regulatory requirements relevant to assigned duties.
Maintain FEMA 300, 400, and 700 Emergency Management credentials.
Perform other duties as assigned.