Dispatcher

NETC Fleet Services•Pembroke, NH

26d•$65,000 - $75,000

About The Position

New England Truck Center is seeking a highly motivated Dispatcher to schedule and dispatch trucks and drivers in response to real-time calls for roadside service assistance, towing, and hauling. The Dispatcher works with accounts receivable, other dispatchers, outside contractors, and drivers to gather information needed for billing and dispatching. This is a full-time position, Monday through Friday, with weekend and on-call availability. The workday is 8–9 hours and may potentially extend into a second shift.

Requirements

High school diploma.
Work with a high sense of urgency.
Ability to respond to changing customer needs.
Strong problem-solving abilities.
Strong knowledge of computers and office processes.
Ability to operate a phone for long periods of time.

Nice To Haves

Prior road service, towing, or emergency services dispatch experience.
Knowledge of vehicle service and towing systems such as TowBook.

Responsibilities

Answer incoming phone calls and direct calls to the appropriate department.
Coordinate and dispatch multiple drivers and trucks in response to real-time calls, taking relevant variables into account.
Gather pertinent dispatch information and relay it quickly and accurately to drivers and supervisors.
Document and enter details and billing information for dispatched calls into TowBook and other data platforms.
Provide drivers with accurate and detailed information as needed.
Assist Towing Managers and Supervisors with driver scheduling.
Maintain a high level of customer service and ensure customer requests are fulfilled.
Resolve customer issues swiftly, calmly, and professionally.
Ensure drivers complete paperwork related to dispatch calls in a timely manner.
Review drivers’ completed paperwork and resolve issues or discrepancies as needed.
Troubleshoot potential logistical issues.
Perform additional tasks as needed or assigned.