Dispatcher

Menzies Aviation•Sarasota, FL

26d

About The Position

The Dispatcher coordinates and disseminates information concerning flight activity and establishes and maintains rapport with flight crews, pilots, passengers, ground handlers, and customers. The role includes distributing flight information, maintaining communications with line operations and air carriers, updating flight schedules and logs, assisting with gate assignments and passenger services, and coordinating flight-related billing information. The Dispatcher may also arrange accommodation when flights are delayed and recommend weight-and-balance preparation in accordance with airline requirements. The position requires compliance with attendance and tardiness standards and workplace safety procedures. Employees must take reasonable care for their own health, safety, and wellbeing and that of others. The company prohibits misuse of alcohol and drugs and conducts regular testing under its Substance Misuse Policy.

Requirements

Valid U.S. driver's license with a clean driving record.
At least 1 year of experience as a dispatcher.
Must be at least 18 years old.
Pass pre-employment drug screening and all other pre-employment testing.
Ability to proficiently read, write, and speak English.
Comfortable lifting 70 pounds repetitively.
Comfortable working in all weather conditions.
Pass an FBI background check and obtain a U.S. Customs Seal.
Available and flexible to work variable shifts, including weekends and holidays.
High school diploma, GED, or six months of experience as an Operations Agent.
Excellent communication skills.
Ability to remain calm and efficient under pressure.
Competence in handling difficult situations.

Responsibilities

Distribute incoming air traffic information to pilots and ground handlers.
Follow up with updated information as it is received.
Communicate flight release and fuel load information to appropriate operations.
Maintain communication with line operations and air carriers using two-way radios.
Coordinate with billing departments for services rendered, compile information for each flight, and submit it for final bill preparation.
Maintain flight logs and update flight schedules.
Arrange accommodation when flight delays occur.
Handle phone traffic.
Assist in planning and controlling gate assignments.
Assist with passenger services as required.
Recommend weight-and-balance preparation in accordance with airline requirements.
Comply with the station's attendance and tardiness standards.
Perform other duties as assigned.
Take reasonable care of personal and others' health, safety, and wellbeing in accordance with provided information, training, and workplace rules or procedures.