Entry Level Dispatch

OBRIEN AUTO GROUP • Kirkland, WA

26d

About The Position

Toyota of Kirkland, part of the O’Brien Auto Group, is hiring an Entry Level Dispatcher to oversee daily operations in the express maintenance service area. The role is responsible for planning, organizing, and controlling service workflow while supporting efficient operations, high-quality work, and customer satisfaction. It combines hands-on automotive maintenance expertise with team leadership, including assigning repair orders, guiding technicians, and maintaining productivity and safety standards. The position is full-time and pays $24.00 per hour plus a monthly bonus.

The dispatcher works closely with service advisors, technicians, and the production supervisor to keep vehicles moving through express maintenance, meet customer needs and promised times, and communicate workflow and wait-time updates. The role also includes performing routine vehicle maintenance, training staff, monitoring supplies, inspecting completed work, and promptly escalating accidents, employee concerns, or excessive wait times.

The position requires a valid driver’s license and an acceptable driving record. Employment offers are contingent on successful completion of a background screening and motor vehicle record review. The workplace is drug-free, and Toyota of Kirkland is an equal opportunity employer.

Requirements

• Automotive maintenance experience.
• Strong knowledge of basic automotive systems and maintenance procedures.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent communication and leadership skills.
• Valid driver’s license and an acceptable driving record in accordance with company policy.
• Successful completion of a comprehensive background screening and motor vehicle record review is required for employment.

Nice To Haves

• Technical certification preferred.
• Leadership or supervisory experience strongly preferred.

Responsibilities

• Lead and supervise express maintenance technicians, ensuring tasks are completed accurately and efficiently.
• Perform routine vehicle maintenance, including oil changes, tire rotations, filter replacements, and multi-point inspections.
• Monitor workflow to optimize service speed and minimize customer wait times.
• Ensure adherence to company standards, safety protocols, and manufacturer guidelines.
• Assist in training, mentoring, and evaluating team members; provide training on basic job responsibilities, including video multi-point inspections.
• Maintain a clean, organized, and safe work environment.
• Communicate maintenance recommendations and timelines to service advisors and customers.
• Inspect completed work for quality and accuracy.
• Manage maintenance-supply inventory and notify management of shortages.
• Support problem-solving for complex or escalated maintenance issues.
• Assist the production supervisor and dispatch with day-to-day shop operations.
• Work with service advisors and technicians to ensure accurate and timely customer communication.
• Dispatch and assign repair orders to technicians according to skill level.
• Manage time effectively between service advisors and service technicians.
• Follow vehicles through express maintenance to ensure work meets customer needs and promised times.
• Provide updates to advisors and the service manager on workflow and current wait times.
• Immediately report employee or vehicle accidents to the production supervisor.
• Immediately notify the production supervisor of employee issues, including refusal to work on cars, absenteeism, anger, or harassment.
• Involve the production supervisor if average express maintenance wait time exceeds 90 minutes.
• Maintain regular attendance and work cooperatively, positively, and professionally with company personnel.

Benefits

• Paid holidays pursuant to the annual holiday calendar, typically five holidays.
• Vacation based on hire date and paid based on position.
• Medical, dental, vision, and prescription coverage.
• Ancillary benefits, including short- and long-term disability, accident, critical illness, and life insurance, as well as spousal and child coverages.
• Flexible Spending Account.
• 401(k) with company match.
• Monthly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed