Entry Level Dispatch

OBRIEN AUTO GROUP • Bellevue, WA

10d • Onsite

About The Position

Lexus of Bellevue, part of the O’Brien Auto Group, is seeking an Entry Level Dispatcher to plan, organize, and control the flow of service work through the shop. The role oversees daily operations in the maintenance service area, supporting efficient workflow, quality service, customer satisfaction, productivity, and safety. It combines hands-on automotive maintenance work with guiding and training express maintenance staff. The position pays $20.00 per hour and is full-time in Bellevue, Washington.

The dispatcher assigns repair orders to technicians based on skill level, tracks vehicles through express maintenance, and coordinates with service advisors, technicians, and the service manager to provide timely customer updates and meet promised times. The role also involves performing routine maintenance, checking completed work, maintaining supplies and a safe work area, escalating operational or personnel issues, and supporting the production supervisor and dispatch in daily shop operations. Regular attendance, timeliness, professional conduct, and compliance with company policies are essential.

Candidates should have automotive maintenance experience and strong knowledge of basic vehicle systems and maintenance procedures. Technical certification and leadership or supervisory experience are preferred. A valid driver’s license and an acceptable driving record are required. Employment offers are contingent on successful background screening and motor vehicle record review.

The employer offers benefits to eligible employees, including paid holidays, vacation, medical, dental, vision, prescription coverage, ancillary benefits, and a 401(k) with company match. The work may involve handling chemicals on a limited basis; employees receive supervisor training and must follow safety directives. Physical demands include intermittent standing, walking, sitting, stooping, kneeling, crouching, frequent lifting of up to 20 pounds and carrying of up to 10 pounds, frequent pushing, pulling, twisting, turning, reaching, and handling objects, and occasional climbing, balancing, and crawling.

Requirements

• Automotive maintenance experience.
• Strong knowledge of basic automotive systems and maintenance procedures.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent communication and leadership skills.
• Valid driver’s license and an acceptable driving record in accordance with company policy.
• Successful completion of a comprehensive background screening and motor vehicle record review as a condition of employment.
• Regular attendance and timeliness.

Nice To Haves

• Technical certification preferred.
• Leadership or supervisory experience strongly preferred.

Responsibilities

• Plan, organize, and control the flow of service work through the shop.
• Lead and supervise express maintenance technicians, ensuring tasks are completed accurately and efficiently.
• Perform routine vehicle maintenance, including oil changes, tire rotations, filter replacements, and multi-point inspections.
• Monitor workflow to optimize service speed and minimize customer wait times.
• Ensure work follows company standards, safety protocols, and manufacturer guidelines.
• Assist with training, mentoring, and evaluating team members, including training express maintenance staff on basic duties and video multi-point inspections.
• Maintain a clean, organized, and safe work environment.
• Communicate with service advisors and customers about maintenance recommendations and timelines.
• Inspect completed work for quality and accuracy.
• Manage maintenance supply inventory and notify management about shortages.
• Support problem-solving for complex or escalated maintenance issues.
• Assist the production supervisor and dispatch with daily shop operations.
• Work with service advisors and technicians to ensure accurate and timely customer communication.
• Dispatch and assign repair orders to technicians according to skill level.
• Manage time effectively between service advisors and service technicians.
• Follow vehicles through express maintenance to ensure work meets customer needs and promised times.
• Update advisors and the service manager on express maintenance workflow and current wait times.
• Immediately report employee or vehicle accidents to the Production Supervisor.
• Immediately notify the Production Supervisor of employee problems, including refusal to work on vehicles, absenteeism, anger, or harassment.
• Involve the Production Supervisor if average express maintenance wait time exceeds 90 minutes.
• Perform other duties as assigned by management.
• Maintain regular attendance and punctuality; work cooperatively and professionally with company personnel and treat customers and the public courteously and without discrimination.
• Maintain a professional demeanor and comply with company nondiscrimination and anti-harassment policies.
• Follow safety directives when handling chemicals and other substances.

Benefits

• Paid holidays pursuant to the annual holiday calendar, typically five holidays.
• Vacation based on hire date and paid based on position.
• Medical, dental, vision, and prescription coverage.
• Ancillary benefits, including short- and long-term disability, accident, critical illness, life insurance, and spousal and child coverages.
• Flexible Spending account.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed