Dispatcher

Waste Connections•Mountain View, CA

26d

About The Position

Mountain View Waste, a Waste Connections company, is hiring a Dispatcher in Bailey, Colorado. The Dispatcher monitors workflow and dispatches drivers, serving as a central point of coordination for the operation. The role works with other departments to address customer concerns, schedules work throughout the day, assists drivers with questions about pickups or deliveries, and interacts with customers in a fast-paced, high-call-volume environment. Pay is $21.00 per hour, with a schedule of 6:00 a.m. to 3:30 p.m.

Requirements

Be detail-oriented and well organized.
Be able to read, write, comprehend, and communicate in English.
Proficiency with Microsoft Word and Excel is required at a minimum.

Nice To Haves

Two years of experience in dispatching or logistics is preferred.

Responsibilities

Coordinate with other departments to resolve customer disputes and become proficient in proprietary operational systems.
Analyze and resolve customer inquiries involving missed pickups, misplaced containers, and property damage.
Assist drivers when a pickup or delivery is in question before service.
Schedule and dispatch work to employees and departments throughout the day.
Use software applications, including Microsoft Word and Excel.
Provide customer service in a manner that promotes goodwill and interact with customers daily.
Work in a fast-paced, cooperative, high-call-volume environment and solicit sales of new or additional services.